Adobe
Business Intelligence Analyst Retention Programs
Adobe, San Jose, California, United States, 95199
JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor
The Opportunity The Customer Retention Analyst plays a critical role in ensuring customers have a positive experience with our products and services, by proactively finding opportunities to improve retention rates. This position employs data analytics to provide actionable insights, supports customer success initiatives, and collaborates with cross‑functional teams to enhance customer satisfaction and health.
What You will Do
Analyze customer data to identify patterns, trends, and areas for improvement in customer experience and retention.
Monitor key performance indicators related to the Early Warning system (provides leading indicators of product usage, customer engagement, and Customer Lifetime Value) to proactively analyze and summarize opportunities, and findings and results for customer health.
Develop and present regular reports on retention metrics, customer feedback, and success initiatives to internal contributors and leadership.
Collaborate with Sales Operations, Solution Account Managers, Sales, and Product teams to address customer concerns and implement retention strategies.
Gather and analyze customer feedback to recommend product or service enhancements.
Support at‑risk customer identification and collaborate with teams to develop proactive retention plans.
Provide insights into Customer Success/Retention processes for improvements in efficiency.
Stay current on industry trends and standards in customer success and retention analytics.
What You Will Need to Succeed
Bachelor’s degree in Business, Data Analytics, or related field (MBA preferred)
5‑7 years of experience in analytics or data science
Proficient in Excel, CRM systems, and data visualization tools
Strong analytical, communication and presentation skills
Meticulous, organized, and able to manage time effectively
Skilled in customer journey mapping and retention modeling
Strategic, collaborative, and adaptable problem solver with a customer‑centric approach.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $99,600 – $210,400 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
State‑Specific Notices: California: Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado: Application Window Notice Feb 23 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts: Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
#J-18808-Ljbffr
The Opportunity The Customer Retention Analyst plays a critical role in ensuring customers have a positive experience with our products and services, by proactively finding opportunities to improve retention rates. This position employs data analytics to provide actionable insights, supports customer success initiatives, and collaborates with cross‑functional teams to enhance customer satisfaction and health.
What You will Do
Analyze customer data to identify patterns, trends, and areas for improvement in customer experience and retention.
Monitor key performance indicators related to the Early Warning system (provides leading indicators of product usage, customer engagement, and Customer Lifetime Value) to proactively analyze and summarize opportunities, and findings and results for customer health.
Develop and present regular reports on retention metrics, customer feedback, and success initiatives to internal contributors and leadership.
Collaborate with Sales Operations, Solution Account Managers, Sales, and Product teams to address customer concerns and implement retention strategies.
Gather and analyze customer feedback to recommend product or service enhancements.
Support at‑risk customer identification and collaborate with teams to develop proactive retention plans.
Provide insights into Customer Success/Retention processes for improvements in efficiency.
Stay current on industry trends and standards in customer success and retention analytics.
What You Will Need to Succeed
Bachelor’s degree in Business, Data Analytics, or related field (MBA preferred)
5‑7 years of experience in analytics or data science
Proficient in Excel, CRM systems, and data visualization tools
Strong analytical, communication and presentation skills
Meticulous, organized, and able to manage time effectively
Skilled in customer journey mapping and retention modeling
Strategic, collaborative, and adaptable problem solver with a customer‑centric approach.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $99,600 – $210,400 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
State‑Specific Notices: California: Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado: Application Window Notice Feb 23 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts: Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
#J-18808-Ljbffr