Hope Senior Home Care
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Occupancy Specialist
role at
Hope Senior Home Care .
I. Position Summary The Occupancy Specialist works at Center Communities of Brookline as part of Hebrew SeniorLife's Property Management team under the direction of the Director of Occupancy & Compliance to assist with the day‑to‑day operation of Center Communities of Brookline. The Occupancy Specialist is responsible for assisting with implementing CCB's Tenant Selection Plan by managing the waiting list, handling rental inquiries, leasing apartments, completing tenant initial certifications and annual recertifications according to HUD and all other federal, state and local guidelines including fair housing regulations. In addition, the Occupancy Specialist works as a key member of the CCB team coordinating rental activities with the Facilities Department and working closely with other staff from all departments to support the residents of CCB. The Occupancy Specialist is also responsible for partnering with the Director of Property Management to enforce lease terms and House Rules. The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues of CCB. This role requires a person who is patient, kind and understanding, able to handle interruptions, stressful situations and difficult customer interaction skillfully. The role requires an independent “self‑starter” with the ability to prioritize work, perform multiple tasks, anticipate needs, demonstrate initiative and be skilled in community building. This position will support Center Communities of Brookline’s mission of supporting elders to remain independent and active.
II. Core Competencies
Ability to consistently provide high quality resident and customer service.
Ability to communicate clearly and effectively both verbally and in writing.
Ability to listen carefully; speak respectfully; be patient, kind and understanding.
Commit to the organization’s core values of respect, dignity and empowerment.
Able to form trusting relationships with residents, families, and team members.
Work collaboratively with colleagues, both within and outside the HSL continuum.
Listen attentively; speak respectfully; promote an “emotional” connection.
Attention to detail and ability to perform and understand basic mathematical calculations accurately.
Ability to read, understand and implement HUD housing regulations and associated policies and procedures.
Have a “can‑do” service mentality.
Accept responsibility for all tasks assigned.
III. Position Responsibilities
Assist with leasing apartments at CCB while meeting occupancy goals, complying with the CCB Tenant Selection Plan and all other HUD and MassHousing requirements including Fair Housing regulations.
Respond to telephone inquiries and explain housing program requirements, waiting list, regulations and mandatory meals program to applicants and maintain regular and timely contact with applicants as required.
Interview applicants and conduct building tours/apartment showings.
Maintain the waiting list and ensure compliance with all HUD policies related to wait list management and tenant selection regulations.
Process all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHTC) by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program.
Assist residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.
Assist with coordinating move‑outs/move‑ins and renovation of apartments with the Facilities Department to turn units over quickly; complete move‑out and move‑in inspection forms with residents and coordinate response with Facilities Department.
Assist with preparing annual resident income and expense recertifications and interim recertifications as required at CCB and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites.
Maintain and update tenant files and archived tenant files.
Establish, maintain and update records to ensure compliance with EHOLC, HUD, MassHousing, Spectrum and all other federal, state and local regulations.
Maintain knowledge of regulations pertaining to the HUD Section 8 Rental Program & LIHTC through various sources including LeadingAge, Federal Register, HUD Handbooks, notices, emails, MassHousing emails and publications; attend housing meetings, workshops and training sessions.
Assist with the needs of the residents and refer them to the appropriate services in the community.
Monitor safety and well‑being of participants and seek assistance when necessary.
Graciously receive complaints and concerns; act to correct issues by making requests of others.
Follow the rules as set by the HSL’s Employee Handbook.
Perform other related duties as required or directed.
IV. Qualifications
College degree and/or 3 years’ experience in property management.
Certified Professional of Occupancy Certification or equivalent preferred.
Prior experience with HUD Section 8 Affordable Housing Program and knowledge of HUD, MassHousing and EHOLC regulations and policies preferred.
Prior experience with LIHTC and knowledge of Spectrum regulations and policies preferred.
Excellent written and verbal communication skills.
Proven skill using computers with emphasis on Microsoft Word, Excel, and Powerpoint.
Experience with Yardi software or similar HUD Affordable Housing software is preferred.
Exceptional organization, customer service, teamwork, communication and interpersonal skills are required.
Ability to manage multiple tasks simultaneously, handle difficult situations and demonstrate flexibility.
Remote Type Remote Work Available
Salary Range $49,951.00 – $69,932.00
Seniority Level Entry level
Employment Type Full‑time
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Occupancy Specialist
role at
Hope Senior Home Care .
I. Position Summary The Occupancy Specialist works at Center Communities of Brookline as part of Hebrew SeniorLife's Property Management team under the direction of the Director of Occupancy & Compliance to assist with the day‑to‑day operation of Center Communities of Brookline. The Occupancy Specialist is responsible for assisting with implementing CCB's Tenant Selection Plan by managing the waiting list, handling rental inquiries, leasing apartments, completing tenant initial certifications and annual recertifications according to HUD and all other federal, state and local guidelines including fair housing regulations. In addition, the Occupancy Specialist works as a key member of the CCB team coordinating rental activities with the Facilities Department and working closely with other staff from all departments to support the residents of CCB. The Occupancy Specialist is also responsible for partnering with the Director of Property Management to enforce lease terms and House Rules. The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues of CCB. This role requires a person who is patient, kind and understanding, able to handle interruptions, stressful situations and difficult customer interaction skillfully. The role requires an independent “self‑starter” with the ability to prioritize work, perform multiple tasks, anticipate needs, demonstrate initiative and be skilled in community building. This position will support Center Communities of Brookline’s mission of supporting elders to remain independent and active.
II. Core Competencies
Ability to consistently provide high quality resident and customer service.
Ability to communicate clearly and effectively both verbally and in writing.
Ability to listen carefully; speak respectfully; be patient, kind and understanding.
Commit to the organization’s core values of respect, dignity and empowerment.
Able to form trusting relationships with residents, families, and team members.
Work collaboratively with colleagues, both within and outside the HSL continuum.
Listen attentively; speak respectfully; promote an “emotional” connection.
Attention to detail and ability to perform and understand basic mathematical calculations accurately.
Ability to read, understand and implement HUD housing regulations and associated policies and procedures.
Have a “can‑do” service mentality.
Accept responsibility for all tasks assigned.
III. Position Responsibilities
Assist with leasing apartments at CCB while meeting occupancy goals, complying with the CCB Tenant Selection Plan and all other HUD and MassHousing requirements including Fair Housing regulations.
Respond to telephone inquiries and explain housing program requirements, waiting list, regulations and mandatory meals program to applicants and maintain regular and timely contact with applicants as required.
Interview applicants and conduct building tours/apartment showings.
Maintain the waiting list and ensure compliance with all HUD policies related to wait list management and tenant selection regulations.
Process all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHTC) by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program.
Assist residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.
Assist with coordinating move‑outs/move‑ins and renovation of apartments with the Facilities Department to turn units over quickly; complete move‑out and move‑in inspection forms with residents and coordinate response with Facilities Department.
Assist with preparing annual resident income and expense recertifications and interim recertifications as required at CCB and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites.
Maintain and update tenant files and archived tenant files.
Establish, maintain and update records to ensure compliance with EHOLC, HUD, MassHousing, Spectrum and all other federal, state and local regulations.
Maintain knowledge of regulations pertaining to the HUD Section 8 Rental Program & LIHTC through various sources including LeadingAge, Federal Register, HUD Handbooks, notices, emails, MassHousing emails and publications; attend housing meetings, workshops and training sessions.
Assist with the needs of the residents and refer them to the appropriate services in the community.
Monitor safety and well‑being of participants and seek assistance when necessary.
Graciously receive complaints and concerns; act to correct issues by making requests of others.
Follow the rules as set by the HSL’s Employee Handbook.
Perform other related duties as required or directed.
IV. Qualifications
College degree and/or 3 years’ experience in property management.
Certified Professional of Occupancy Certification or equivalent preferred.
Prior experience with HUD Section 8 Affordable Housing Program and knowledge of HUD, MassHousing and EHOLC regulations and policies preferred.
Prior experience with LIHTC and knowledge of Spectrum regulations and policies preferred.
Excellent written and verbal communication skills.
Proven skill using computers with emphasis on Microsoft Word, Excel, and Powerpoint.
Experience with Yardi software or similar HUD Affordable Housing software is preferred.
Exceptional organization, customer service, teamwork, communication and interpersonal skills are required.
Ability to manage multiple tasks simultaneously, handle difficult situations and demonstrate flexibility.
Remote Type Remote Work Available
Salary Range $49,951.00 – $69,932.00
Seniority Level Entry level
Employment Type Full‑time
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