EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, Westlake Village, California, United States, 91361
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
Join to apply for the
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
role at
EY
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
Valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess qualities of emotional agility, digital fluency and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring. Base salaries range from $142,600 to $261,500 across U.S. locations, with higher ranges in major metros. Total Rewards include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.
Hybrid work model: Most client‑serving roles work in person 40–60% of the time over the course of an engagement, project or year.
Flexible vacation policy: You decide how much vacation time you need based on your personal circumstances, plus time off for EY paid holidays, winter/summer breaks, personal/family care and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting accommodation during the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
role at
EY
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
Valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess qualities of emotional agility, digital fluency and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring. Base salaries range from $142,600 to $261,500 across U.S. locations, with higher ranges in major metros. Total Rewards include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.
Hybrid work model: Most client‑serving roles work in person 40–60% of the time over the course of an engagement, project or year.
Flexible vacation policy: You decide how much vacation time you need based on your personal circumstances, plus time off for EY paid holidays, winter/summer breaks, personal/family care and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting accommodation during the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr