EY
ServiceNow - IT/OT Asset Management Manager - Tech Consulting - Open Location
EY, Portland, Oregon, United States, 97204
ServiceNow - IT/OT Asset Management Manager - Tech Consulting - Open Location
Base pay range: $142,600 – $261,500 per year.
Location: Anywhere in Country
Overview ServiceNow Consulting Manager – IT and Operational Technology (OT) Asset Management
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. Some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, with opportunities to showcase your ability to motivate, develop your team, and establish and maintain new client relationships. You will grow your consulting and leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5–10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow IT/OM Asset Management process implementations.
Analyze a company’s IT/OM Asset Management people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow IT/OM Asset Management project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Software Asset Management
ServiceNow Certified Implementation Specialist – Data Foundations
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A DRIVER’S LICENSE valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – Vulnerability Response.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries are determined through a variety of factors including education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A hybrid model; most people in external client‑serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
A flexible vacation policy; you’ll decide how much vacation time you need based on personal circumstances and will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Apply Today Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Location: Anywhere in Country
Overview ServiceNow Consulting Manager – IT and Operational Technology (OT) Asset Management
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. Some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, with opportunities to showcase your ability to motivate, develop your team, and establish and maintain new client relationships. You will grow your consulting and leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5–10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow IT/OM Asset Management process implementations.
Analyze a company’s IT/OM Asset Management people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow IT/OM Asset Management project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Software Asset Management
ServiceNow Certified Implementation Specialist – Data Foundations
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A DRIVER’S LICENSE valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – Vulnerability Response.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries are determined through a variety of factors including education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A hybrid model; most people in external client‑serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
A flexible vacation policy; you’ll decide how much vacation time you need based on personal circumstances and will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Apply Today Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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