New York Life
Corporate Vice President - Delivery Lead, Operations & Maintenance
New York Life, New York, New York, us, 10261
Location Designation:
Hybrid - 3 days per week
We are seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This shared, horizontal leadership role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms.
The ideal candidate has deep expertise in DevOps, Site Reliability Engineering (SRE), and IT Service Management (ITSM), combined with a proven track record managing large-scale platforms in cloud and hyperscaler environments (AWS, Azure, GCP). This leader will drive the evolution of traditional support models toward automation-first, AI-enabled operations, embedding reliability into agile delivery and ensuring real-time observability and business-aligned incident management.
What You’ll Do: Operational Reliability & Resilience
Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
Lead the transition from traditional support models to DevOps and SRE-aligned operations
Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively
Incident, Change & Release Management
Oversee incident response, root cause analysis, release readiness, and environment support
Establish clear ownership during incidents and drive cross-team resolution and communication
Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness
Vendor & Enterprise Coordination
Manage vendor operations teams and enforce accountability for SLAs and incident resolution
Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
Create a shared ownership model with internal and external partners for operational performance
Observability & Monitoring
Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
Use hyperscaler-native tools and third-party platforms for real-time insights
Introduce shift-right testing and production validation for quality at scale
Automation & Continuous Improvement
Drive automation across patching, upgrades, incident handling, and release deployment
Partner with engineering and QA to embed resilience into delivery pipelines
Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity
Team & Stakeholder Engagement
Lead and scale distributed operations teams across multiple locations and time zones
Build strong partnerships across business and technology stakeholders
Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums
What You’ll Bring:
15+ years of experience in technology operations, platform support, or site reliability leadership
Proven success managing high-severity incidents and cross-functional coordination
Deep understanding of DevOps, SRE, and ITSM/ITIL frameworks in agile enterprise environments
Hands-on experience with AWS, Azure, GCP, and observability tools
Experience managing vendor teams and enforcing SLAs/performance targets
Knowledge of compliance and security standards in enterprise operations
Executive presence with strong communication and problem-solving skills
Preferred Certifications:
ITIL, SRE Foundation, DevOps Leader, TOGAF, AWS/GCP/Azure Architect-level
Tools & Technology Exposure Cloud & Hyperscaler Platforms: AWS (CloudWatch, Lambda, ECS/EKS) Azure (Monitor, App Insights) GCP (Stackdriver, GKE)
Observability & Monitoring:
Dynatrace, Datadog, New Relic, Splunk, ELK Stack, Prometheus, Grafana
Incident & Change Management:
ServiceNow, PagerDuty, Opsgenie, Jira Service Management
Automation & Infrastructure-as-Code:
Terraform, Ansible, Chef, Puppet
CI/CD & Deployment Automation:
Jenkins, GitLab CI, Azure DevOps, ArgoCD
AIOps & Intelligent Ops:
Moogsoft, BigPanda, BMC Helix, or similar ML-powered incident management tools
Security & Compliance:
Qualys, Tenable, Prisma Cloud, OWASP ZAP
What You’ll Enable
Reliable, stable, and production-ready platforms that scale with advisor and agent needs
Proactive, AI-enabled operations that reduce downtime and enhance resilience
Automation-first support workflows to increase efficiency and reduce manual effort
Faster recovery, improved incident response, and real-time observability
Business-aware communication and stakeholder confidence during incident events
Strong partnerships
Pay Transparency Salary Range: $144,000-$205,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 92874
#J-18808-Ljbffr
Hybrid - 3 days per week
We are seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This shared, horizontal leadership role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms.
The ideal candidate has deep expertise in DevOps, Site Reliability Engineering (SRE), and IT Service Management (ITSM), combined with a proven track record managing large-scale platforms in cloud and hyperscaler environments (AWS, Azure, GCP). This leader will drive the evolution of traditional support models toward automation-first, AI-enabled operations, embedding reliability into agile delivery and ensuring real-time observability and business-aligned incident management.
What You’ll Do: Operational Reliability & Resilience
Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
Lead the transition from traditional support models to DevOps and SRE-aligned operations
Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively
Incident, Change & Release Management
Oversee incident response, root cause analysis, release readiness, and environment support
Establish clear ownership during incidents and drive cross-team resolution and communication
Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness
Vendor & Enterprise Coordination
Manage vendor operations teams and enforce accountability for SLAs and incident resolution
Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
Create a shared ownership model with internal and external partners for operational performance
Observability & Monitoring
Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
Use hyperscaler-native tools and third-party platforms for real-time insights
Introduce shift-right testing and production validation for quality at scale
Automation & Continuous Improvement
Drive automation across patching, upgrades, incident handling, and release deployment
Partner with engineering and QA to embed resilience into delivery pipelines
Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity
Team & Stakeholder Engagement
Lead and scale distributed operations teams across multiple locations and time zones
Build strong partnerships across business and technology stakeholders
Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums
What You’ll Bring:
15+ years of experience in technology operations, platform support, or site reliability leadership
Proven success managing high-severity incidents and cross-functional coordination
Deep understanding of DevOps, SRE, and ITSM/ITIL frameworks in agile enterprise environments
Hands-on experience with AWS, Azure, GCP, and observability tools
Experience managing vendor teams and enforcing SLAs/performance targets
Knowledge of compliance and security standards in enterprise operations
Executive presence with strong communication and problem-solving skills
Preferred Certifications:
ITIL, SRE Foundation, DevOps Leader, TOGAF, AWS/GCP/Azure Architect-level
Tools & Technology Exposure Cloud & Hyperscaler Platforms: AWS (CloudWatch, Lambda, ECS/EKS) Azure (Monitor, App Insights) GCP (Stackdriver, GKE)
Observability & Monitoring:
Dynatrace, Datadog, New Relic, Splunk, ELK Stack, Prometheus, Grafana
Incident & Change Management:
ServiceNow, PagerDuty, Opsgenie, Jira Service Management
Automation & Infrastructure-as-Code:
Terraform, Ansible, Chef, Puppet
CI/CD & Deployment Automation:
Jenkins, GitLab CI, Azure DevOps, ArgoCD
AIOps & Intelligent Ops:
Moogsoft, BigPanda, BMC Helix, or similar ML-powered incident management tools
Security & Compliance:
Qualys, Tenable, Prisma Cloud, OWASP ZAP
What You’ll Enable
Reliable, stable, and production-ready platforms that scale with advisor and agent needs
Proactive, AI-enabled operations that reduce downtime and enhance resilience
Automation-first support workflows to increase efficiency and reduce manual effort
Faster recovery, improved incident response, and real-time observability
Business-aware communication and stakeholder confidence during incident events
Strong partnerships
Pay Transparency Salary Range: $144,000-$205,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 92874
#J-18808-Ljbffr