The Dollywood Company
PM Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
The Dollywood Company, Mountain City, Tennessee, United States, 37683
PM Room Inspector - Dollywood's HeartSong Lodge & Resort
Full Time Year Round
Description At Dollywood Parks & Resorts, we create memories worth repeating. Dollywood Resorts include over 600 rooms and 15 Food & Beverage outlets located in the Great Smoky Mountains of East Tennessee. Future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Essential Functions and Responsibilities
Inspect overall cleanliness, appearance, and condition of rooms after housekeeping cleaning to ensure quality standards are met; identify and resolve quality problems.
Inspect all televisions, TV remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance.
Check all entry locks on rooms to make sure they are in proper working order.
Manage completion of the annual room deep clean process, ensuring that all work is completed and product is ready.
Inspect overall cleanliness of public space areas and ensure quality standards are met and maintained; identify and resolve quality problems.
Analyze data, evaluate systems, products and technology and establish quality control procedures.
Ensure that proper maintenance is provided to extend the useful life of assets and the dependability of equipment.
Assist Housekeeping Management in supervising housekeeping employees and ensuring they are treated fairly and given a positive work environment.
Assist management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed.
Ensure all work is completed in a safe manner and complies with company safety program and all applicable laws or regulations and industry standards.
Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications.
Conduct departmental and on-the-job training of housekeeping staff.
Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements to Executive Housekeeper.
Monitor cleaning supplies, keep inventory of supplies and notify management if orders need to be placed.
Complete any Company or Departmental required Leadership Training and Leadership Classes.
Education and Experience Required
Minimum 18 years of age.
At least 1 year’s experience as a room inspector in hotel/hospitality.
High school diploma or equivalent; college preferred.
Work history that demonstrates supervisory skills including verbal and written communication, leadership, planning, and organizing.
Basic computer knowledge and usage preferred.
Successfully pass background check and drug screen.
Knowledge, Skills and Abilities
Display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and employees.
Reflect Dollywood’s image by being genuinely friendly and caring, taking pride in work.
Self‑motivated and disciplined.
Prioritize and complete work assignments on a timely basis.
Maintain strict confidentiality and judgment regarding privileged information.
Committed to continuous improvement.
Professional appearance with good personal hygiene.
Promote and support a team work environment by cooperating and helping co‑workers.
Productive in a fast‑paced, dynamic environment.
Dependable attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends and holidays.
Sensitive to the needs of guests and empowered to act to meet those needs within company guidelines.
Utilize effective communication, problem solving, conflict management, and interpersonal skills.
Show appreciation of others.
Resolve conflicts and work out problems with other employees.
Comprehend instructions and retain information.
Perform duties consistent with creating a safe and secure environment for hosts and guests.
Be flexible to handle frequent changes in priorities.
Perform basic arithmetic accurately.
Communicate effectively using standard English grammar and punctuation.
Meet physical demands: stooping, bending, high manual dexterity for small tools, walking uneven ground, pulling, pushing.
Lift minimum of 20 lbs.
Operate power machines to clean, wash, shampoo carpet.
Properly use small hand tool/equipment and variety of cleaning solutions.
Equal Opportunity Employment Statement The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Entry level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industries Entertainment Providers
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Description At Dollywood Parks & Resorts, we create memories worth repeating. Dollywood Resorts include over 600 rooms and 15 Food & Beverage outlets located in the Great Smoky Mountains of East Tennessee. Future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Essential Functions and Responsibilities
Inspect overall cleanliness, appearance, and condition of rooms after housekeeping cleaning to ensure quality standards are met; identify and resolve quality problems.
Inspect all televisions, TV remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance.
Check all entry locks on rooms to make sure they are in proper working order.
Manage completion of the annual room deep clean process, ensuring that all work is completed and product is ready.
Inspect overall cleanliness of public space areas and ensure quality standards are met and maintained; identify and resolve quality problems.
Analyze data, evaluate systems, products and technology and establish quality control procedures.
Ensure that proper maintenance is provided to extend the useful life of assets and the dependability of equipment.
Assist Housekeeping Management in supervising housekeeping employees and ensuring they are treated fairly and given a positive work environment.
Assist management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed.
Ensure all work is completed in a safe manner and complies with company safety program and all applicable laws or regulations and industry standards.
Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications.
Conduct departmental and on-the-job training of housekeeping staff.
Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements to Executive Housekeeper.
Monitor cleaning supplies, keep inventory of supplies and notify management if orders need to be placed.
Complete any Company or Departmental required Leadership Training and Leadership Classes.
Education and Experience Required
Minimum 18 years of age.
At least 1 year’s experience as a room inspector in hotel/hospitality.
High school diploma or equivalent; college preferred.
Work history that demonstrates supervisory skills including verbal and written communication, leadership, planning, and organizing.
Basic computer knowledge and usage preferred.
Successfully pass background check and drug screen.
Knowledge, Skills and Abilities
Display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and employees.
Reflect Dollywood’s image by being genuinely friendly and caring, taking pride in work.
Self‑motivated and disciplined.
Prioritize and complete work assignments on a timely basis.
Maintain strict confidentiality and judgment regarding privileged information.
Committed to continuous improvement.
Professional appearance with good personal hygiene.
Promote and support a team work environment by cooperating and helping co‑workers.
Productive in a fast‑paced, dynamic environment.
Dependable attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends and holidays.
Sensitive to the needs of guests and empowered to act to meet those needs within company guidelines.
Utilize effective communication, problem solving, conflict management, and interpersonal skills.
Show appreciation of others.
Resolve conflicts and work out problems with other employees.
Comprehend instructions and retain information.
Perform duties consistent with creating a safe and secure environment for hosts and guests.
Be flexible to handle frequent changes in priorities.
Perform basic arithmetic accurately.
Communicate effectively using standard English grammar and punctuation.
Meet physical demands: stooping, bending, high manual dexterity for small tools, walking uneven ground, pulling, pushing.
Lift minimum of 20 lbs.
Operate power machines to clean, wash, shampoo carpet.
Properly use small hand tool/equipment and variety of cleaning solutions.
Equal Opportunity Employment Statement The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Entry level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industries Entertainment Providers
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