Capital Vacations
Hospitality Lead- Front Desk
at
Capital Vacations
Opportunity for career advancement in a fast‑paced, growth‑oriented organization!
Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Key Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
Is a hands‑on leader and a visible front office team member who leads by example.
Monitors departmental service levels and acts accordingly.
Assists with internal audits to ensure compliance with corporate SOPs and QA standards.
Assists in training and mentoring staff.
Serves as Manager on Duty as needed, making decisions based on the business requirements.
Works all shifts as needed.
Checks guests in/out, answers phones and handles guest comments and concerns.
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
Monitors front desk controls, cash drawers, change given, and key inventories.
Provides follow‑up on maintenance/ housekeeping requests.
Ensures the satisfaction of all guests by responding to guests’ needs, leading other Team Members in handling guests’ concerns.
Ability to step into any role as necessary.
All other duties as requested.
Qualifications
High School Diploma/GED.
Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership.
Exceptional communication and leadership skills.
Excellent interpersonal skills when dealing with guests, Team Members, and the general public with a good work ethic.
Knowledge of daily operations of the front desk, reservations, and problem resolution.
AS400/TSW experience preferred.
Ability to supervise a staff of Team Members.
Knowledge of Vacation Ownership preferred.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
#J-18808-Ljbffr
at
Capital Vacations
Opportunity for career advancement in a fast‑paced, growth‑oriented organization!
Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Key Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
Is a hands‑on leader and a visible front office team member who leads by example.
Monitors departmental service levels and acts accordingly.
Assists with internal audits to ensure compliance with corporate SOPs and QA standards.
Assists in training and mentoring staff.
Serves as Manager on Duty as needed, making decisions based on the business requirements.
Works all shifts as needed.
Checks guests in/out, answers phones and handles guest comments and concerns.
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
Monitors front desk controls, cash drawers, change given, and key inventories.
Provides follow‑up on maintenance/ housekeeping requests.
Ensures the satisfaction of all guests by responding to guests’ needs, leading other Team Members in handling guests’ concerns.
Ability to step into any role as necessary.
All other duties as requested.
Qualifications
High School Diploma/GED.
Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership.
Exceptional communication and leadership skills.
Excellent interpersonal skills when dealing with guests, Team Members, and the general public with a good work ethic.
Knowledge of daily operations of the front desk, reservations, and problem resolution.
AS400/TSW experience preferred.
Ability to supervise a staff of Team Members.
Knowledge of Vacation Ownership preferred.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
#J-18808-Ljbffr