DISQO
DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth. The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions.
When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!
The Role As an Senior Customer Success Manager at DISQO, you’ll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal not just retention; it’s about propelling these clients to new heights, ensuring they’re not just satisfied, but thrilled with the value and ROI they’re getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It’s about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO’s offerings.
What you will do
Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities.
Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
Optimize the customer experience by identifying, reporting, and recommending product improvements
Partner with clients to understand business and contract goals and associated key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and deliver against those goals
Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
Develop “raving fans” within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
Gain an expert understanding of DISQO’s CX Platform and associated Product components
Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
What you bring to the role
8+ years of customer-facing experience, including 5+ years of direct commercial responsibility
Brand Measurement expertise, inclusive of Brand Lift Measurement
Successful track record of building, nurturing, and growing mid-size to enterprise clients, including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
Strong presentation, problem-solving, and analytical skills
Ability to manage multiple projects under tight deadlines
Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
Excellent written and verbal communication skills
Experience working cross-functionally with other teams
Preferred Qualifications
Previous experience working in with a brand lift and ad measurement solution
Degree in Business, Marketing, Social Sciences, or other relevant fields
Passion for learning new skills and concepts
Proven success working in a fast‑paced, dynamic, and evolving environment
Experience working cross-functionally with other teams, specifically Professional Services organizations.
BA/BS degree
Perks & Benefits
100% covered Medical/Dental/Vision for employee, competitive dependent coverage
Equity
401K
Generous PTO policy
Flexible workplace policy
Team offsites, social events & happy hours
Life Insurance
Health FSA
Commuter FSA (for hybrid employees)
Catered lunch and fully stocked kitchen
Paid Maternity/Paternity leave
Disability Insurance
Travel Assistance Program
24/7 Counseling Services offered to Employees
#LI-MV1
At DISQO, we pride ourselves on having a positive, performance‑oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.
You can learn more about what’s happening at DISQO by visiting the DISQO Developer Blog or the DISQO Company Blog.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.
#J-18808-Ljbffr
When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!
The Role As an Senior Customer Success Manager at DISQO, you’ll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal not just retention; it’s about propelling these clients to new heights, ensuring they’re not just satisfied, but thrilled with the value and ROI they’re getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It’s about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO’s offerings.
What you will do
Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities.
Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
Optimize the customer experience by identifying, reporting, and recommending product improvements
Partner with clients to understand business and contract goals and associated key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and deliver against those goals
Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
Develop “raving fans” within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
Gain an expert understanding of DISQO’s CX Platform and associated Product components
Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
What you bring to the role
8+ years of customer-facing experience, including 5+ years of direct commercial responsibility
Brand Measurement expertise, inclusive of Brand Lift Measurement
Successful track record of building, nurturing, and growing mid-size to enterprise clients, including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
Strong presentation, problem-solving, and analytical skills
Ability to manage multiple projects under tight deadlines
Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
Excellent written and verbal communication skills
Experience working cross-functionally with other teams
Preferred Qualifications
Previous experience working in with a brand lift and ad measurement solution
Degree in Business, Marketing, Social Sciences, or other relevant fields
Passion for learning new skills and concepts
Proven success working in a fast‑paced, dynamic, and evolving environment
Experience working cross-functionally with other teams, specifically Professional Services organizations.
BA/BS degree
Perks & Benefits
100% covered Medical/Dental/Vision for employee, competitive dependent coverage
Equity
401K
Generous PTO policy
Flexible workplace policy
Team offsites, social events & happy hours
Life Insurance
Health FSA
Commuter FSA (for hybrid employees)
Catered lunch and fully stocked kitchen
Paid Maternity/Paternity leave
Disability Insurance
Travel Assistance Program
24/7 Counseling Services offered to Employees
#LI-MV1
At DISQO, we pride ourselves on having a positive, performance‑oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.
You can learn more about what’s happening at DISQO by visiting the DISQO Developer Blog or the DISQO Company Blog.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.
#J-18808-Ljbffr