Linde Gas & Equipment Inc.
Collector - Outbound
Location: Ankeny, IA
Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny, IA. Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assist in the collection of past due accounts.
What we offer you!
Competitive compensation
Comprehensive benefits plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
Additional compensation may vary depending on the position and organizational level
Responsibilities
Answer inbound phone calls from internal and external customers
Process payments
Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Perform outbound collections calls in support of credit release procedures
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standards
Other duties as assigned
Qualifications
HS diploma/GED required
2+ years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Customer service skills
Effective verbal communication skills
Working successfully in a team environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.
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Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny, IA. Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assist in the collection of past due accounts.
What we offer you!
Competitive compensation
Comprehensive benefits plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
Additional compensation may vary depending on the position and organizational level
Responsibilities
Answer inbound phone calls from internal and external customers
Process payments
Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Perform outbound collections calls in support of credit release procedures
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standards
Other duties as assigned
Qualifications
HS diploma/GED required
2+ years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Customer service skills
Effective verbal communication skills
Working successfully in a team environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.
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