Capital City Club
Health & Fitness Front Desk Associate- Fitness Center 2025
Capital City Club, Atlanta, Georgia, United States, 30383
Health & Fitness Front Desk Associate – Fitness Center 2025
Department:
Health & Fitness
Reports To:
Fitness Director / Assistant Fitness Manager
Location:
Capital City Club Brookhaven Fitness Center
Position Summary:
The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center. This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area. The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.
Basic Functions:
Greet and assist all members and guests in a friendly, professional, and courteous manner
Conduct fitness center facility walk‑through every hour to ensure a safe working environment
Manage front desk operations including phone calls, check‑ins, and appointment scheduling
Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area
Process daily transactions such as service charges, merchandise purchases, and group fitness classes
Support the Fitness Director and team with administrative tasks, special events and club communications
Ensure that all club policies, safety procedures, and service standards are consistently upheld
Essential Responsibilities:
Provide exceptional customer service by responding promptly and professionally to member inquiries, concerns, or requests
Accurately check in members and verify club access according to established procedures
Receive incoming phone calls, answer fitness center questions, schedule spa appointments and direct calls to the appropriate person
Maintain accurate records of daily usage, guest sign‑ins, and incident reports
Monitor fitness center and facility amenities; report any maintenance or safety concerns immediately
Assist with restock service, inventory management, and front desk supplies
Support club communication efforts by posting signage, updating schedules, and distributing information to members
Provide equipment orientations, assist with equipment settings and demonstrate proper usage of equipment
Collaborate with team members to ensure smooth daily operations and a positive member experience
Qualifications:
High school diploma or equivalent required
Strong interpersonal, communication and organizational skills
Professional appearance and positive, energetic attitude
Basic computer proficiency (Microsoft Office, POS systems, email)
Must be able to lift up to 25 pounds (e.g., beverages, supplies)
Ability to work independently and as part of a team
Flexible hours include mornings, evenings, weekends, and holidays as required by club operations
CRP/AED certification
Familiarity with fitness programs, membership systems, or scheduling software is a plus
Previous experience in customer service, hospitality, or fitness environment preferred
Ability to multitask and handle busy, fast‑paced environments
All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.
Referrals increase your chances of interviewing at Capital City Club by 2x.
Get notified about new Front Desk Associate jobs in
Atlanta, GA .
Seniority Level:
Entry level
Employment Type:
Full‑time
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Health & Fitness
Reports To:
Fitness Director / Assistant Fitness Manager
Location:
Capital City Club Brookhaven Fitness Center
Position Summary:
The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center. This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area. The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.
Basic Functions:
Greet and assist all members and guests in a friendly, professional, and courteous manner
Conduct fitness center facility walk‑through every hour to ensure a safe working environment
Manage front desk operations including phone calls, check‑ins, and appointment scheduling
Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area
Process daily transactions such as service charges, merchandise purchases, and group fitness classes
Support the Fitness Director and team with administrative tasks, special events and club communications
Ensure that all club policies, safety procedures, and service standards are consistently upheld
Essential Responsibilities:
Provide exceptional customer service by responding promptly and professionally to member inquiries, concerns, or requests
Accurately check in members and verify club access according to established procedures
Receive incoming phone calls, answer fitness center questions, schedule spa appointments and direct calls to the appropriate person
Maintain accurate records of daily usage, guest sign‑ins, and incident reports
Monitor fitness center and facility amenities; report any maintenance or safety concerns immediately
Assist with restock service, inventory management, and front desk supplies
Support club communication efforts by posting signage, updating schedules, and distributing information to members
Provide equipment orientations, assist with equipment settings and demonstrate proper usage of equipment
Collaborate with team members to ensure smooth daily operations and a positive member experience
Qualifications:
High school diploma or equivalent required
Strong interpersonal, communication and organizational skills
Professional appearance and positive, energetic attitude
Basic computer proficiency (Microsoft Office, POS systems, email)
Must be able to lift up to 25 pounds (e.g., beverages, supplies)
Ability to work independently and as part of a team
Flexible hours include mornings, evenings, weekends, and holidays as required by club operations
CRP/AED certification
Familiarity with fitness programs, membership systems, or scheduling software is a plus
Previous experience in customer service, hospitality, or fitness environment preferred
Ability to multitask and handle busy, fast‑paced environments
All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.
Referrals increase your chances of interviewing at Capital City Club by 2x.
Get notified about new Front Desk Associate jobs in
Atlanta, GA .
Seniority Level:
Entry level
Employment Type:
Full‑time
#J-18808-Ljbffr