The Capitol District Marriott
Description
Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you. We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we\'re known for. As a Front Desk Agent at the Omaha Marriott Downtown, you\'ll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures.
Responsibilities
Deliver exceptional guest experiences from check-in to checkout.
Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems.
Maintain composure and professionalism under pressure, resolving guest issues effectively.
Build strong guest relationships through personalized service and local knowledge.
Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
Accurately manage financial transactions and maintain cash handling responsibilities.
Effectively multitask and prioritize tasks in a fast-paced environment.
Contribute to overall hotel operations by performing various administrative duties.
Qualifications
High school diploma or equivalent required.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, with good judgment, problem solving, and decision-making skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Excellent customer service and communication skills are required.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Must be able to work a varied schedule including days, evenings, weekends, holidays, and to work under pressure.
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
Pay Estimate :
$16.00 / hour
About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are \u201cPeople Pleasing People\u201d who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note :
This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Omaha Marriott Downtown is an equal opportunity employer.
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Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you. We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we\'re known for. As a Front Desk Agent at the Omaha Marriott Downtown, you\'ll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures.
Responsibilities
Deliver exceptional guest experiences from check-in to checkout.
Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems.
Maintain composure and professionalism under pressure, resolving guest issues effectively.
Build strong guest relationships through personalized service and local knowledge.
Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
Accurately manage financial transactions and maintain cash handling responsibilities.
Effectively multitask and prioritize tasks in a fast-paced environment.
Contribute to overall hotel operations by performing various administrative duties.
Qualifications
High school diploma or equivalent required.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, with good judgment, problem solving, and decision-making skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Excellent customer service and communication skills are required.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Must be able to work a varied schedule including days, evenings, weekends, holidays, and to work under pressure.
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
Pay Estimate :
$16.00 / hour
About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are \u201cPeople Pleasing People\u201d who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note :
This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Omaha Marriott Downtown is an equal opportunity employer.
#J-18808-Ljbffr