Goldfish Swim School
Overview
Reports to: General Manager. FLSA Status: Non-exempt. Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. 18 years or older position. Responsibilities
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Schedules and manages birthday/pool parties. Supervises birthday party staff. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel to include the General Manager and the Asst. General Manager. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Any other duties and responsibilities as may be assigned by the Employer from time to time. Qualifications
Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems. Certifications and licenses: CPR, First Aid and AED certification preferred. About Goldfish
“If I had to describe Goldfish in just one word, it would be life-changing! The opportunities I've had here and seeing myself and other people grow, is just really awesome!” Apply with Indeed (if you already have a resume on Indeed) or apply here. First name, last name, email and phone are required fields. Yes, text messaging is available for this job from Goldfish Swim School - Manalapan. We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support. Flexible Schedules: Work-life balance; convenient schedules to accommodate you. All Are Welcome: We value Diversity & Inclusion and strive to create a welcoming environment for all. Make Waves...In Your Community/ Career: Our team members are lifeguards and role models, helping keep children safe in and around water while gaining leadership and growth opportunities. High Fives & Tropical Vibes! We celebrate achievements with a lively, engaging culture. Growing with Goldfish: Paths to advancement and transfer within the organization. Note: Each Goldfish Swim School is independently owned and operated; franchisees set wages, benefits, and terms and conditions of employment, which may vary by location.
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Reports to: General Manager. FLSA Status: Non-exempt. Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. 18 years or older position. Responsibilities
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Schedules and manages birthday/pool parties. Supervises birthday party staff. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel to include the General Manager and the Asst. General Manager. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Any other duties and responsibilities as may be assigned by the Employer from time to time. Qualifications
Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems. Certifications and licenses: CPR, First Aid and AED certification preferred. About Goldfish
“If I had to describe Goldfish in just one word, it would be life-changing! The opportunities I've had here and seeing myself and other people grow, is just really awesome!” Apply with Indeed (if you already have a resume on Indeed) or apply here. First name, last name, email and phone are required fields. Yes, text messaging is available for this job from Goldfish Swim School - Manalapan. We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support. Flexible Schedules: Work-life balance; convenient schedules to accommodate you. All Are Welcome: We value Diversity & Inclusion and strive to create a welcoming environment for all. Make Waves...In Your Community/ Career: Our team members are lifeguards and role models, helping keep children safe in and around water while gaining leadership and growth opportunities. High Fives & Tropical Vibes! We celebrate achievements with a lively, engaging culture. Growing with Goldfish: Paths to advancement and transfer within the organization. Note: Each Goldfish Swim School is independently owned and operated; franchisees set wages, benefits, and terms and conditions of employment, which may vary by location.
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