Front Desk

Valley Fitness Corporate in Fresno, CA is seeking a welcoming Front Desk team member to join our vibrant fitness center. Our team prides itself on creating a warm and inviting atmosphere for all members and guests. As a Front Desk staff, you will be the first point of contact, offering exceptional customer service and support to ensure a seamless experience for everyone who walks through our doors. We are looking for an enthusiastic individual who thrives in a fast-paced environment and enjoys interacting with people. Your role will involve greeting members, assisting with inquiries, and helping to maintain the smooth operation of our facility. Join us at Valley Fitness and be part of a supportive team dedicated to promoting health and wellness. Responsibilities: • Greet and welcome members and guests upon arrival to create a positive first impression • Answer phone calls and respond to inquiries or direct calls to the appropriate person • Maintain cleanliness and organization of the front desk area to uphold professional standards • Check-in members and verify membership cards to ensure access control • Assist in resolving customer complaints or issues in a timely and courteous manner Qualifications: • 1-2 years of experience in customer service or administrative role • Proficiency in basic computer skills (to be determined by an assessment) • Familiarity with managing customer databases • Strong customer service experience • US work authorization Compensation: $16 hourly • Greet and welcome members and guests upon arrival to create a positive first impression • Answer phone calls and respond to inquiries or direct calls to the appropriate person • Maintain cleanliness and organization of the front desk area to uphold professional standards • Check-in members and verify membership cards to ensure access control • Assist in resolving customer complaints or issues in a timely and courteous manner

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