Planet Fitness
Overview
Be among the first 25 applicants Who We Are
Planet Fitness is dedicated to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company with a strong culture and values, a supportive team, and a focus on bettering the health and wellbeing of the community. It’s about having fun at work while creating member experiences that exceed expectations and being part of a brand you can be proud of. Who You Are
All Planet Fitness Team Members share a passion for the brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and fellow team members. Pride yourself on your work, and be punctual, reliable, and dependable. Handle interactions with diplomacy and show a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and the ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick study and apply what you have learned during online and hands-on training. About the Front Desk Associate Role
As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities include: Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walkthrough of all club areas to address safety, policy, and cleanliness concerns. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(K) and Roth Retirement Savings Plan Employee perks and discounts Engaging team-building competitions and social events About Your Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Be among the first 25 applicants Who We Are
Planet Fitness is dedicated to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company with a strong culture and values, a supportive team, and a focus on bettering the health and wellbeing of the community. It’s about having fun at work while creating member experiences that exceed expectations and being part of a brand you can be proud of. Who You Are
All Planet Fitness Team Members share a passion for the brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and fellow team members. Pride yourself on your work, and be punctual, reliable, and dependable. Handle interactions with diplomacy and show a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and the ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick study and apply what you have learned during online and hands-on training. About the Front Desk Associate Role
As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities include: Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walkthrough of all club areas to address safety, policy, and cleanliness concerns. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(K) and Roth Retirement Savings Plan Employee perks and discounts Engaging team-building competitions and social events About Your Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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