Oak Grove Racing, Gaming & Hotel
Front Desk Clerk
Oak Grove Racing, Gaming & Hotel (the “Property”) is a new facility in a high‑traffic area in the heart of Oak Grove, Kentucky, near Ft. Campbell and close to Clarksville, TN and Nashville, TN.
Location Oak Grove, KY 42262
Requisition ID 2425
Pay Range 14.00
Summary Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension.
Essential Duties and Responsibilities
Greets, registers and assigns rooms to hotel guests.
Verifies guest identification and establishes how the guest will pay for the accommodations.
Issues room keys and relays instructions to bellhops.
Keeps records of room availability and guests’ accounts on computer.
Computes bills and collects payments.
Makes and confirms reservations.
Uses player CMP system to make marketing offer reservations.
Answers PBX calls and routes calls to the proper extension.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
Contacts housekeeping or maintenance staff when guests report problems.
Performs simple bookkeeping activities, such as balancing cash accounts.
Other duties as assigned.
Required Skills and Abilities
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all team members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Attention to detail, professional attitude, strong organizational and time‑management skills, and customer focus.
Available to work when needed, including weekends, holidays, and nights.
Education and Experience
High School Diploma or equivalent required.
Knowledge of principles and processes for providing customer service.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level in the work environment is usually moderate to loud. The employee is expected to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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Location Oak Grove, KY 42262
Requisition ID 2425
Pay Range 14.00
Summary Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension.
Essential Duties and Responsibilities
Greets, registers and assigns rooms to hotel guests.
Verifies guest identification and establishes how the guest will pay for the accommodations.
Issues room keys and relays instructions to bellhops.
Keeps records of room availability and guests’ accounts on computer.
Computes bills and collects payments.
Makes and confirms reservations.
Uses player CMP system to make marketing offer reservations.
Answers PBX calls and routes calls to the proper extension.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
Contacts housekeeping or maintenance staff when guests report problems.
Performs simple bookkeeping activities, such as balancing cash accounts.
Other duties as assigned.
Required Skills and Abilities
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all team members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Attention to detail, professional attitude, strong organizational and time‑management skills, and customer focus.
Available to work when needed, including weekends, holidays, and nights.
Education and Experience
High School Diploma or equivalent required.
Knowledge of principles and processes for providing customer service.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level in the work environment is usually moderate to loud. The employee is expected to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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