Health Plus Management
Front Desk Coordinator
Health Plus Management (HPM) is a Physician Support Organization and a market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut.
Overview We are seeking an energetic, patient‑centric and detail‑oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role you will set the stage for each patient's appointment and maintain professional relationships with patients, office staff and the clinical team while ensuring the office is organized and runs smoothly.
Responsibilities
Make patients feel welcome upon arrival by delivering quality and compassionate care.
Answer incoming calls, take messages and reach out to patients courteously and professionally.
Obtain and file patients' charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Contribute to team effort by smoothly transitioning into daily roles as needed.
Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant).
Navigate through NextGen to access and provide patient information.
Confirm appointments by contacting patients and responding to inquiries.
Collect copays, schedule patient appointments and handle other administrative tasks as needed.
Perform opening and closing procedures of the office as needed.
Knowledge And Experience
1+ years of relevant medical administrative experience, preferred.
Experience with medical insurance/verification is a plus.
Knowledge of medical terminology & procedures, and the ability to converse with patients and referring doctors.
Experience with EMR is preferred.
Strong computer knowledge and Windows programs including Microsoft Word and Excel.
Skills And Abilities
Bilingual (English/Spanish) required.
Excellent verbal and written communication.
Exceptional organizational and time‑management skills; ability to multitask is a must.
Adaptability and flexibility in a fast‑paced environment.
Problem‑solving ability and aptitude.
Outcome‑focused with the ability to work under pressure.
Solution‑oriented mindset and strong sense of urgency.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Schedule
Monday – Friday, 11:00 am – 7:30 pm.
Monday/Thursday/Friday, 10:00 am – 6:30 pm; Tuesday & Wednesday, 11:00 am – 7:30 pm.
Flexible for possible Saturday coverage.
Payment USD 17 per hour.
Equal Opportunity Employer Health Plus Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, transgender status, gender identity, disability, protected veteran status, or any other protected class in accordance with applicable law.
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Overview We are seeking an energetic, patient‑centric and detail‑oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role you will set the stage for each patient's appointment and maintain professional relationships with patients, office staff and the clinical team while ensuring the office is organized and runs smoothly.
Responsibilities
Make patients feel welcome upon arrival by delivering quality and compassionate care.
Answer incoming calls, take messages and reach out to patients courteously and professionally.
Obtain and file patients' charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Contribute to team effort by smoothly transitioning into daily roles as needed.
Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant).
Navigate through NextGen to access and provide patient information.
Confirm appointments by contacting patients and responding to inquiries.
Collect copays, schedule patient appointments and handle other administrative tasks as needed.
Perform opening and closing procedures of the office as needed.
Knowledge And Experience
1+ years of relevant medical administrative experience, preferred.
Experience with medical insurance/verification is a plus.
Knowledge of medical terminology & procedures, and the ability to converse with patients and referring doctors.
Experience with EMR is preferred.
Strong computer knowledge and Windows programs including Microsoft Word and Excel.
Skills And Abilities
Bilingual (English/Spanish) required.
Excellent verbal and written communication.
Exceptional organizational and time‑management skills; ability to multitask is a must.
Adaptability and flexibility in a fast‑paced environment.
Problem‑solving ability and aptitude.
Outcome‑focused with the ability to work under pressure.
Solution‑oriented mindset and strong sense of urgency.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Schedule
Monday – Friday, 11:00 am – 7:30 pm.
Monday/Thursday/Friday, 10:00 am – 6:30 pm; Tuesday & Wednesday, 11:00 am – 7:30 pm.
Flexible for possible Saturday coverage.
Payment USD 17 per hour.
Equal Opportunity Employer Health Plus Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, transgender status, gender identity, disability, protected veteran status, or any other protected class in accordance with applicable law.
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