Hallmark Aviation
Airline Duty Manager - Customer Service ($66k)
Hallmark Aviation, Los Angeles, California, United States, 90079
Airline Duty Manager - Customer Service ($66k)
Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. DEPARTMENT: Los Angeles, CA (LAX)
Requirements and Skills Needed
Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
Manage staff and delegate duties
Acts as primary contact with Airline Management to ensure their satisfaction
Ensure staff understand and abide by all company standards, policies and procedures
Review activity reports to establish data required for planning station's operation
Proactively seek workable solutions to operational challenges
Monitor staff performance, identify areas that may require additional training to increase efficiency
Conduct agent performance reviews, monitor attendance and requests for time off
Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
Enforce EEOC and unlawful policies, hostile work environment
Ensure clean and neat work areas
Give proper shift briefings
Inform staff of new / revised policies and procedures
Display positive customer service stance when dealing with clients and customers
Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
Remain approachable and accessible to agents and passengers during shift
Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
Complete required reports in a timely manner and distribute accordingly.
Promote a professional environment, monitor uniform standards
Coach and counsel employees
Visit lounge, if applicable, and ensure customer satisfaction
Visit / monitor transit operations, if applicable, to ensure that queues are managed
Plan and monitor oversold flights (transfers, DBC, etc)
Supervisory Responsibilities
Entire station while on duty.
Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.
Physical Demands
Long periods of standing and walking long distances
Periods of long sitting at a desk
Occasional lifting up to 70 lbs
Working various hours on a 24 hour clock
Regular overtime
Work Environment
Airline Station area
Various lighting from natural sunlight to fluorescent
Noise levels from passenger check in area, phone and radio communications
Repetitive motion from PC keyboard and mouse use.
Required Skills Language Skills: Read, write and speak English fluently.
Mathematical Skills: Statistical and basic math.
Qualifications
Prior airline supervisor experience
Proven ability to do extremely well when working under extreme deadlines
Excellent organizational skills
Excellent leadership skills
Successful completion of Duty Manager training
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function and Industries Management and Manufacturing; Airlines and Aviation
Referrals increase your chances of interviewing at Hallmark Aviation by 2x.
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Requirements and Skills Needed
Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
Manage staff and delegate duties
Acts as primary contact with Airline Management to ensure their satisfaction
Ensure staff understand and abide by all company standards, policies and procedures
Review activity reports to establish data required for planning station's operation
Proactively seek workable solutions to operational challenges
Monitor staff performance, identify areas that may require additional training to increase efficiency
Conduct agent performance reviews, monitor attendance and requests for time off
Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
Enforce EEOC and unlawful policies, hostile work environment
Ensure clean and neat work areas
Give proper shift briefings
Inform staff of new / revised policies and procedures
Display positive customer service stance when dealing with clients and customers
Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
Remain approachable and accessible to agents and passengers during shift
Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
Complete required reports in a timely manner and distribute accordingly.
Promote a professional environment, monitor uniform standards
Coach and counsel employees
Visit lounge, if applicable, and ensure customer satisfaction
Visit / monitor transit operations, if applicable, to ensure that queues are managed
Plan and monitor oversold flights (transfers, DBC, etc)
Supervisory Responsibilities
Entire station while on duty.
Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.
Physical Demands
Long periods of standing and walking long distances
Periods of long sitting at a desk
Occasional lifting up to 70 lbs
Working various hours on a 24 hour clock
Regular overtime
Work Environment
Airline Station area
Various lighting from natural sunlight to fluorescent
Noise levels from passenger check in area, phone and radio communications
Repetitive motion from PC keyboard and mouse use.
Required Skills Language Skills: Read, write and speak English fluently.
Mathematical Skills: Statistical and basic math.
Qualifications
Prior airline supervisor experience
Proven ability to do extremely well when working under extreme deadlines
Excellent organizational skills
Excellent leadership skills
Successful completion of Duty Manager training
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function and Industries Management and Manufacturing; Airlines and Aviation
Referrals increase your chances of interviewing at Hallmark Aviation by 2x.
#J-18808-Ljbffr