Global Medical Response
Assistant Operations Supervisor
JOB SUMMARY
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.
ESSENTIAL FUNCTIONS/DUTIES The Assistant Operations Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following:
KEY RESPONSIBILITIES
Ensure continuous quality improvement through clinical management and protocol compliance
Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
Coordinate operations during times of disaster
Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
Function as a crew Paramedic or EMT as required
Manage the storage, distribution and collection of narcotics
Provide support and assistance to the field personnel to help them achieve maximum performance
Provide daily direction and clarity of expectations to field personnel
Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
Coach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resources
Participate in the resolution of union or non-union grievances and administer the disciplinary process
Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
Partner with human resources to ensure the availability of employee counseling as necessary
Identify needs and support continuous improvement in employee development through training.
Participate in orientation of new employees and recruiting/PR events
Administer company policies and procedures, as well as employment law in a consistent manner
Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the Lifeguard image with facilities
Participate in community service to enhance the image of the company
Identify customer processes that lead to enhancements of service
Supervise the daily operations of the field
Collect paperwork and generate reports for management
Assist crews in stocking trucks/units
Ensure unit readiness by managing the fleet and materials
Screen trip tickets
Reinforce importance of complete, accurate, and timely completion of run reports
Perform other duties as assigned
QUALIFICATIONS Experience
2 years EMS Field Experience
Field Training officer experience or Instructor experience, preferred
No disciplinary action with in the past 6 months.
Education
High School Diploma or equivalent (GED)
Skills
Ability to employ discretion and confidentiality
Credentials/Licenses
Current Paramedic certification/all other required certifications
Driving policy in compliance with Lifeguard policy regarding insurability
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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ESSENTIAL FUNCTIONS/DUTIES The Assistant Operations Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following:
KEY RESPONSIBILITIES
Ensure continuous quality improvement through clinical management and protocol compliance
Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
Coordinate operations during times of disaster
Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
Function as a crew Paramedic or EMT as required
Manage the storage, distribution and collection of narcotics
Provide support and assistance to the field personnel to help them achieve maximum performance
Provide daily direction and clarity of expectations to field personnel
Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
Coach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resources
Participate in the resolution of union or non-union grievances and administer the disciplinary process
Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
Partner with human resources to ensure the availability of employee counseling as necessary
Identify needs and support continuous improvement in employee development through training.
Participate in orientation of new employees and recruiting/PR events
Administer company policies and procedures, as well as employment law in a consistent manner
Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the Lifeguard image with facilities
Participate in community service to enhance the image of the company
Identify customer processes that lead to enhancements of service
Supervise the daily operations of the field
Collect paperwork and generate reports for management
Assist crews in stocking trucks/units
Ensure unit readiness by managing the fleet and materials
Screen trip tickets
Reinforce importance of complete, accurate, and timely completion of run reports
Perform other duties as assigned
QUALIFICATIONS Experience
2 years EMS Field Experience
Field Training officer experience or Instructor experience, preferred
No disciplinary action with in the past 6 months.
Education
High School Diploma or equivalent (GED)
Skills
Ability to employ discretion and confidentiality
Credentials/Licenses
Current Paramedic certification/all other required certifications
Driving policy in compliance with Lifeguard policy regarding insurability
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
#J-18808-Ljbffr