Automotive Service Advisor

Job description SERVICE ADVISOR Are you ready for a fast-paced, high-intensity, and rewarding career? We are looking to add dynamic, energetic, and positive team members to our Service Advisor team. If you are eager to join a new, engaging, and fun team, we encourage you to apply now. Qualifications Own and project a positive attitude toward customers and coworkers! Previous Service Advisor experience is required Excellent communication, interpersonal, and organizational skills Team player focused on providing exemplary customer service Basic mechanical understanding of automobiles Acceptable driving record and valid driver’s license in your state Dedicated to working in a performance-based, commission environment Ability to handle multiple tasks in a fast-paced environment High school diploma or equivalent Responsibilities Report to the Service Manager and initiate automotive services and repairs by diagnosing vehicle performance issues and service requests; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer records. Act as a liaison by representing the center to service clients and the client's interests to the Service Center. Coordinate between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration. Maintain a friendly demeanor — SMILE! Communicate effectively via phone, email, or text to keep customers informed; we provide a robust communication suite to support you. Serve as the communicator between the customer and technician, ensuring mutual understanding of service needs and repairs. Develop customer payment estimates, including costs for materials, supplies, labor, and deductibles. Prepare and verify repair orders, obtain signatures, and enter data into the service database system. Inform customers about additional service needs based on vehicle inspections. Keep customers updated on service specials, completion times, and expenses. Help vehicle owners care for and maintain their vehicles responsibly. Build and maintain ongoing relationships with customers. Inspect vehicles and use resources like vehicle history and key readers to accurately identify service needs. Contribute to repeat vehicle sales by providing excellent after-sales experiences. Review service history, inspect vehicles, and recommend necessary services. Promote sales of appropriate services, parts, and accessories responsibly. Write and verify accurate repair orders with supporting documentation. Manage warranty repairs following warranty guidelines. Ensure compliance with state and federal laws regarding automobile repair and consumer protection. Participate in rotating weekend shifts.

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