MVA SOLUTIONS
Education Advocate for Call Center UTAH RESIDENTS ONLY
MVA SOLUTIONS, Hyde Park, Utah, United States, 84318
Education Advocate – Call Center – Utah Residents Only
We are seeking a friendly and professional
Education Advocate
to join our team. In this role, you will handle inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure a positive customer service experience. The ideal candidate is friendly, computer‑savvy, and able to remain calm under pressure.
Benefits & Perks
Competitive compensation
Fully paid bachelor’s and master’s degree programs
Paid Time Off
Career growth opportunities
Part‑time and full‑time positions available
Job Summary We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home. For immediate consideration, please send an email to Michele Kaufman at mkaufman@mva-solutions.com.
Responsibilities
Receive inbound calls and place outbound calls
Identify the nature of the call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up‑to‑date skills and knowledge
Qualifications
YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
High school diploma or GED preferred. We have protocols for those aged 14 to 17.
Previous experience as a Call Center Representative or in a similar role is preferred.
Excellent phone and verbal communication skills and understanding of active listening techniques mandatory.
Ability to work well under pressure in a fast‑paced environment.
Highly organized with the ability to prioritize projects and manage time effectively.
Remote position. Utah residents only.
#J-18808-Ljbffr
Education Advocate
to join our team. In this role, you will handle inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure a positive customer service experience. The ideal candidate is friendly, computer‑savvy, and able to remain calm under pressure.
Benefits & Perks
Competitive compensation
Fully paid bachelor’s and master’s degree programs
Paid Time Off
Career growth opportunities
Part‑time and full‑time positions available
Job Summary We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home. For immediate consideration, please send an email to Michele Kaufman at mkaufman@mva-solutions.com.
Responsibilities
Receive inbound calls and place outbound calls
Identify the nature of the call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up‑to‑date skills and knowledge
Qualifications
YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
High school diploma or GED preferred. We have protocols for those aged 14 to 17.
Previous experience as a Call Center Representative or in a similar role is preferred.
Excellent phone and verbal communication skills and understanding of active listening techniques mandatory.
Ability to work well under pressure in a fast‑paced environment.
Highly organized with the ability to prioritize projects and manage time effectively.
Remote position. Utah residents only.
#J-18808-Ljbffr