Labcorp
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Labcorp, Raleigh, North Carolina, United States
Overview
Cust Svc Support Rep – 11am-8pm EST Remote (Patient Customer Service) at Labcorp. Labcorp is seeking energetic, customer service focused individuals to resolve patient billing issues and deliver exemplary customer experiences.
Responsibilities
Answer 80+ inbound calls per day from patients, doctor’s offices and/or private insurance carriers.
Initiate payment plans for patients with outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.
Knowledge, Skills & Abilities
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-numeric data entry proficiency
Excellent communication skills
Qualifications
High School Diploma or equivalent required
Minimum 1+ year work experience required
Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
Previous work in high-volume calls environment with several computer windows open highly desirable
Previous interaction and communications with patients regarding medical information strongly preferred
Technical / Other Requirements
Internet download speed of at least 50 Mbps if working remote
Dedicated area to perform duties without interference; structured environment with structured breaks
Ability to manage time and tasks independently while maintaining productivity
Why Join Labcorp
Work from home opportunity
Quarterly variable bonus potential
Generous paid time off
Medical, Vision and Dental Insurance Options
Flexible Spending Accounts
401k and Employee Stock Purchase plans
No Charge Lab Testing
Fitness Reimbursement Program
And many more incentives
Application Window & Compensation Application window closes: 9/16/2025
Pay Range: $15.25-16.00 per hour, or state/local minimum wage if higher. Offers based on skills, experience, and internal equity.
Shift: Monday-Friday; 11am-8pm EST (10am-7pm CST, 9am-6pm MST, 8am-5pm PST).
Shift differential: 10% for residents in the Eastern Time Zone.
Equal Opportunity Labcorp Is Proud To Be An Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.
Accessibility If you need assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact Labcorp Accessibility. For more information about data collection and privacy, please see our Privacy Statement.
#J-18808-Ljbffr
Responsibilities
Answer 80+ inbound calls per day from patients, doctor’s offices and/or private insurance carriers.
Initiate payment plans for patients with outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.
Knowledge, Skills & Abilities
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-numeric data entry proficiency
Excellent communication skills
Qualifications
High School Diploma or equivalent required
Minimum 1+ year work experience required
Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
Previous work in high-volume calls environment with several computer windows open highly desirable
Previous interaction and communications with patients regarding medical information strongly preferred
Technical / Other Requirements
Internet download speed of at least 50 Mbps if working remote
Dedicated area to perform duties without interference; structured environment with structured breaks
Ability to manage time and tasks independently while maintaining productivity
Why Join Labcorp
Work from home opportunity
Quarterly variable bonus potential
Generous paid time off
Medical, Vision and Dental Insurance Options
Flexible Spending Accounts
401k and Employee Stock Purchase plans
No Charge Lab Testing
Fitness Reimbursement Program
And many more incentives
Application Window & Compensation Application window closes: 9/16/2025
Pay Range: $15.25-16.00 per hour, or state/local minimum wage if higher. Offers based on skills, experience, and internal equity.
Shift: Monday-Friday; 11am-8pm EST (10am-7pm CST, 9am-6pm MST, 8am-5pm PST).
Shift differential: 10% for residents in the Eastern Time Zone.
Equal Opportunity Labcorp Is Proud To Be An Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.
Accessibility If you need assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact Labcorp Accessibility. For more information about data collection and privacy, please see our Privacy Statement.
#J-18808-Ljbffr