Billy Graham Evangelistic Association
Christian Response Team Lead
Billy Graham Evangelistic Association, Charlotte, North Carolina, United States, 28245
Description
Is God calling you to ministry? For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.
Christian Purpose And Expectations All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.
Department Detail – The Donor Ministries Department The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.
Job Summary – Christian Response Team Lead The Christian Response Team Lead position serves the department by providing daily supervisory direction and support to the staff of Representatives in the Christian Response Department, and performs in a staff position as needed. The Team Lead participates in the hiring, training, and development of the Christian Response Representatives.
Ministry Requirements
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds BGEA in prayer
Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
Effectively represents Jesus Christ to those within both personal and professional spheres of influence
Essential Duties And Responsibilities
Manage, develop and lead a team of Christian Response Representatives
Oversee a portion of Christian Response Training for new hires and continuing education
Assist with Training New Staff Members
Provide daily supervisory direction and leadership to the Christian Response staff by staying informed of additions and changes to resource information and procedures
Participate in the development of Christian Response Representatives by exercising regular and scheduled call evaluations, providing detailed feedback on what is done correctly as well as providing tips on ways to improve to each representative. Provide improvement recommendations that encompass customer service skills and knowledge of ministry processes and procedures
Serve each representative with the heart of a servant which means to lead with compassion, empathy and encouragement
Discuss career goals and outline what needs to be done to achieve and accomplish each goal set, taking the opportunity to enhance, adjust and align representatives motives with the goals of the department
Empower each representative to make decisions and provide options in order to serve those who call BGEA
Maintain documentation for each representative that shows their progress, ability, and performance ratings, daily, monthly and yearly.
Provide appreciation, recognition and awards for jobs well done.
Assists with initial interview and screening process for potential candidates to fill openings as Christian Response Representatives
Be prepared to answer incoming calls should call center volumes require additional headcount to handle heavy call volumes
Directly responsible for staffing to ensure that calls are answered to the best of our ability
Monitors call reports/volume and abandon rates and makes adjustments as needed
Participate in regularly scheduled Christian Response staff meetings
Marginal Duties and Responsibilities
Be prepared and available to provide cooperative leadership in the absence of the Christian Response Assistant Manager
Adhere to all BGEA policies and procedures
Other duties as assigned
Job Specifications – Skills and Knowledge
Basic knowledge and agreement with BGEA mission, philosophy, and principles
Understanding and agreement with the Christian Response philosophy and principles
Solid, active Christian walk
Supervisory experience is preferred
Call Center or Customer Service experience preferred
Comfortable with using a personal computer with Windows (Outlook, Excel, etc.)
Experience with interviewing, hiring and performance reviews
Requires excellent communication skills
Must be team oriented and able to work well with others
Skilled at absorbing information or instructions quickly and completely and have the ability to pass the information along to other staff members
Physical/Mental Demands
Flexible hours as well as working additional hours is often required
Must be capable of handling multiple priorities, issues and processes at the same time in a hectic work environment
Able to handle difficult and emotional callers or provide leadership to the representatives as they handle difficult callers
Able to handle confidential information
Able to work in an environment that requires significant time at the desk and working on the computer
Working Conditions
Standard cubicle environment
Close interaction with fellow employees
Vacation and time off must be pre-approved by the Assistant Manager of Christian Response
Mission Statement Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.
Statement of Faith
We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.
We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Further, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell.
We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.
We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.
We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.
We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.
We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.
We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.
We believe human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.
We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God.
Expectations for Ministry Employment
I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies.
I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.
Title VII Exception for Employment The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e‑1.
Benefits Summary
Medical, prescription, dental and vision insurance
Flexible Spending Account (FSA)
Long term and short term disability insurance
Term Life insurance
401(k) retirement savings plan
10 paid holidays, including 1 floating holiday
Minimum 12 days of vacation
10 sick days
#J-18808-Ljbffr
Christian Purpose And Expectations All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.
Department Detail – The Donor Ministries Department The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.
Job Summary – Christian Response Team Lead The Christian Response Team Lead position serves the department by providing daily supervisory direction and support to the staff of Representatives in the Christian Response Department, and performs in a staff position as needed. The Team Lead participates in the hiring, training, and development of the Christian Response Representatives.
Ministry Requirements
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds BGEA in prayer
Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
Effectively represents Jesus Christ to those within both personal and professional spheres of influence
Essential Duties And Responsibilities
Manage, develop and lead a team of Christian Response Representatives
Oversee a portion of Christian Response Training for new hires and continuing education
Assist with Training New Staff Members
Provide daily supervisory direction and leadership to the Christian Response staff by staying informed of additions and changes to resource information and procedures
Participate in the development of Christian Response Representatives by exercising regular and scheduled call evaluations, providing detailed feedback on what is done correctly as well as providing tips on ways to improve to each representative. Provide improvement recommendations that encompass customer service skills and knowledge of ministry processes and procedures
Serve each representative with the heart of a servant which means to lead with compassion, empathy and encouragement
Discuss career goals and outline what needs to be done to achieve and accomplish each goal set, taking the opportunity to enhance, adjust and align representatives motives with the goals of the department
Empower each representative to make decisions and provide options in order to serve those who call BGEA
Maintain documentation for each representative that shows their progress, ability, and performance ratings, daily, monthly and yearly.
Provide appreciation, recognition and awards for jobs well done.
Assists with initial interview and screening process for potential candidates to fill openings as Christian Response Representatives
Be prepared to answer incoming calls should call center volumes require additional headcount to handle heavy call volumes
Directly responsible for staffing to ensure that calls are answered to the best of our ability
Monitors call reports/volume and abandon rates and makes adjustments as needed
Participate in regularly scheduled Christian Response staff meetings
Marginal Duties and Responsibilities
Be prepared and available to provide cooperative leadership in the absence of the Christian Response Assistant Manager
Adhere to all BGEA policies and procedures
Other duties as assigned
Job Specifications – Skills and Knowledge
Basic knowledge and agreement with BGEA mission, philosophy, and principles
Understanding and agreement with the Christian Response philosophy and principles
Solid, active Christian walk
Supervisory experience is preferred
Call Center or Customer Service experience preferred
Comfortable with using a personal computer with Windows (Outlook, Excel, etc.)
Experience with interviewing, hiring and performance reviews
Requires excellent communication skills
Must be team oriented and able to work well with others
Skilled at absorbing information or instructions quickly and completely and have the ability to pass the information along to other staff members
Physical/Mental Demands
Flexible hours as well as working additional hours is often required
Must be capable of handling multiple priorities, issues and processes at the same time in a hectic work environment
Able to handle difficult and emotional callers or provide leadership to the representatives as they handle difficult callers
Able to handle confidential information
Able to work in an environment that requires significant time at the desk and working on the computer
Working Conditions
Standard cubicle environment
Close interaction with fellow employees
Vacation and time off must be pre-approved by the Assistant Manager of Christian Response
Mission Statement Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.
Statement of Faith
We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.
We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Further, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell.
We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.
We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.
We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.
We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.
We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.
We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.
We believe human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.
We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God.
Expectations for Ministry Employment
I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies.
I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.
Title VII Exception for Employment The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e‑1.
Benefits Summary
Medical, prescription, dental and vision insurance
Flexible Spending Account (FSA)
Long term and short term disability insurance
Term Life insurance
401(k) retirement savings plan
10 paid holidays, including 1 floating holiday
Minimum 12 days of vacation
10 sick days
#J-18808-Ljbffr