Energy Jobline ZR
Customer Service & Warranty Specialist in Memphis
Energy Jobline ZR, Memphis, Tennessee, us, 37544
Customer Service & Warranty Specialist – Royal Furniture
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
What You’ll Do
Serve as the main contact for customers, retail locations, and service partners regarding delivery issues, repairs, and warranty claims.
Review service requests, evaluate warranty eligibility, and determine appropriate resolutions.
Order and distribute parts for repairs, tracking progress until completion.
Coordinate with third‑party service vendors when in‑house repairs aren’t possible.
Communicate proactively with customers and stores about timelines, updates, and next steps.
Maintain accurate records and follow up until every issue is fully resolved.
Collaborate with internal departments to address recurring issues and improve the service process.
What We’re Looking For
Experience:
2+ years in customer service, ideally within the furniture or home furnishings industry.
Skills:
Strong communication and follow‑up skills both verbal and written; excellent organization, attention to detail, and problem‑solving ability; proficiency in Excel and computer skills to work in web‑based software programs.
Royal Furniture Company is an Equal Opportunity Employer.
Hours: Tuesday to Saturday, 8:00 am to 5:00 pm.
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Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
What You’ll Do
Serve as the main contact for customers, retail locations, and service partners regarding delivery issues, repairs, and warranty claims.
Review service requests, evaluate warranty eligibility, and determine appropriate resolutions.
Order and distribute parts for repairs, tracking progress until completion.
Coordinate with third‑party service vendors when in‑house repairs aren’t possible.
Communicate proactively with customers and stores about timelines, updates, and next steps.
Maintain accurate records and follow up until every issue is fully resolved.
Collaborate with internal departments to address recurring issues and improve the service process.
What We’re Looking For
Experience:
2+ years in customer service, ideally within the furniture or home furnishings industry.
Skills:
Strong communication and follow‑up skills both verbal and written; excellent organization, attention to detail, and problem‑solving ability; proficiency in Excel and computer skills to work in web‑based software programs.
Royal Furniture Company is an Equal Opportunity Employer.
Hours: Tuesday to Saturday, 8:00 am to 5:00 pm.
#J-18808-Ljbffr