Food Lion
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PT Customer Lead
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Food Lion 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers’ groceries from cart to belt and group items to ease bagging (e.g., grouping cold items together) Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures and bag by type Scan customers\' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and perform overrides Identify customers needing assistance and offer to take the customer’s order to their car, including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance when needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron and name badge, maintain a neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals Ensure work station and front-end area are neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and functioning Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on the front end Successfully complete computer-based training (CBT) and training aid courses Perform cashier tasks when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM to maintain service standards Perform Food Lion To-Go Runner duties when scheduled or as needed Ensure check stands are stocked with bags, receipt paper, and appropriate supplies Identify more efficient ways to perform the job and seek to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency and operate cash register, scanner, computer and calculator Frequent reaching and grasping at waist level; occasional above shoulder or below waist Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at Food Lion by 2x Sign in to set job alerts for “Customer Specialist” roles. #J-18808-Ljbffr
PT Customer Lead
role at
Food Lion 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers’ groceries from cart to belt and group items to ease bagging (e.g., grouping cold items together) Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures and bag by type Scan customers\' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and perform overrides Identify customers needing assistance and offer to take the customer’s order to their car, including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance when needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron and name badge, maintain a neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals Ensure work station and front-end area are neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and functioning Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on the front end Successfully complete computer-based training (CBT) and training aid courses Perform cashier tasks when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM to maintain service standards Perform Food Lion To-Go Runner duties when scheduled or as needed Ensure check stands are stocked with bags, receipt paper, and appropriate supplies Identify more efficient ways to perform the job and seek to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency and operate cash register, scanner, computer and calculator Frequent reaching and grasping at waist level; occasional above shoulder or below waist Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at Food Lion by 2x Sign in to set job alerts for “Customer Specialist” roles. #J-18808-Ljbffr