Fidelity Investments
Customer Support Representative - Albuquerque
Fidelity Investments, Albuquerque, New Mexico, United States, 87101
Customer Support Representative - Albuquerque
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Customer Support Representative - Albuquerque
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Fidelity Investments 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description
Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! You will help customers feel more confident, make clearer decisions, and achieve their financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance, helping to make withdrawals, loans, account maintenance, and providing education or resources. We invest in you by strengthening your skills, experiences, and connections that will help advance your career at Fidelity. No finance background is required to succeed in this role. What To Expect
As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences. Join a training cohort during the first 14 weeks, starting with basic customer calls and progressing to more sophisticated calls related to client 401K plans. Continue taking customer calls to hone your skills, with opportunities to join team activities, get well-being support, and career coaching. Your achievements will be celebrated as you progress. This is a full-time hourly position with opportunities for extra hours based on business needs and your availability. No finance background or degree is required. The Skills You Bring
Effective communication skills to establish rapport and relationships Great listening skills, professionalism, and empathy for diverse customers Adaptability and flexibility for various work environments (office and remote, overtime, etc.) Proficiency in troubleshooting basic technology issues Ability to handle various situations and drive towards resolutions Self-motivated team player with strong social skills Minimum 1 year of customer service experience High School diploma or GED The Value You Deliver
A passion for helping people Desire for continuous learning and applying new concepts Providing outstanding customer service via voice or digital channels Note:
Fidelity does not provide immigration sponsorship for this position. Our Investments in You
Our benefits are designed to help you and your loved ones achieve balance. Learn more about some featured benefits (not all listed). Shifts and Hours
Monday – Friday. Training hours are 7:30am – 4:00pm MST. Post-training, you must be able to work an 8-hour shift between 7:00am – 10:00pm MST. Certifications
Category: Customer Service Fidelity’s hybrid work model combines onsite and remote work, typically requiring onsite presence every other week.
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Join to apply for the
Customer Support Representative - Albuquerque
role at
Fidelity Investments 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description
Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! You will help customers feel more confident, make clearer decisions, and achieve their financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance, helping to make withdrawals, loans, account maintenance, and providing education or resources. We invest in you by strengthening your skills, experiences, and connections that will help advance your career at Fidelity. No finance background is required to succeed in this role. What To Expect
As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences. Join a training cohort during the first 14 weeks, starting with basic customer calls and progressing to more sophisticated calls related to client 401K plans. Continue taking customer calls to hone your skills, with opportunities to join team activities, get well-being support, and career coaching. Your achievements will be celebrated as you progress. This is a full-time hourly position with opportunities for extra hours based on business needs and your availability. No finance background or degree is required. The Skills You Bring
Effective communication skills to establish rapport and relationships Great listening skills, professionalism, and empathy for diverse customers Adaptability and flexibility for various work environments (office and remote, overtime, etc.) Proficiency in troubleshooting basic technology issues Ability to handle various situations and drive towards resolutions Self-motivated team player with strong social skills Minimum 1 year of customer service experience High School diploma or GED The Value You Deliver
A passion for helping people Desire for continuous learning and applying new concepts Providing outstanding customer service via voice or digital channels Note:
Fidelity does not provide immigration sponsorship for this position. Our Investments in You
Our benefits are designed to help you and your loved ones achieve balance. Learn more about some featured benefits (not all listed). Shifts and Hours
Monday – Friday. Training hours are 7:30am – 4:00pm MST. Post-training, you must be able to work an 8-hour shift between 7:00am – 10:00pm MST. Certifications
Category: Customer Service Fidelity’s hybrid work model combines onsite and remote work, typically requiring onsite presence every other week.
#J-18808-Ljbffr