Entergy
Analyst Associate
Entergy invites applications for the Analyst Associate role.
Job Summary/Purpose This position supports daily operations for customer account maintenance, addressing billing, payment processing, and credit & collections. The analyst collaborates across functions on customer billing and participates in process improvement initiatives.
Job Duties / Responsibilities
Conduct independent research on assigned tasks (customer accounts, meter data), document sources, and collaborate with stakeholders to ensure timely accuracy.
Maintain processes and perform quality control analysis to resolve concerns, report inconsistencies.
Track, measure and report daily operations and controls for regular reporting.
Participate in special projects to support business processes.
Document processes using consistent methodology throughout the organization.
Update and revise training modules, facilitate training for new hires, participate cross‑functional training when issues identified.
Provide daily guidance, account analysis and assistance on resolving technical or difficult issues.
Perform quarterly SOX testing, oversee departmental records retention for data quality assurance and controls/compliance.
Define requirements and test new automations and programs, recommend procedures and courses of action for operational efficiency.
Provide technical and process training, monitor workload of clerical staff daily to ensure completion of work.
Qualifications / Minimum Requirements
Associate Degree in a technical or business‑related field and 0–2 years of work experience (customer services, data entry, account management); OR in lieu of degree, minimum 2+ years of working experience.
Associate Degree and 2+ years experience; OR minimum 4+ years working experience.
Bachelor’s Degree (or equivalent); 2–4 years professional experience (Master’s preferred).
Key Skills and Abilities
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Advanced analytical skills, experience on multiple assignments.
Understands key business drivers; uses understanding to accomplish work.
Provide informal guidance to new team members, explain complex information to others in straightforward situations.
Strong verbal and written communication skills.
Problem‑solving; analyzes possible solutions using technical experience and judgment.
Impacts quality of own work and team’s work within guidelines and policies.
Primary Location Arkansas–Little Rock; Louisiana–New Orleans; Mississippi–Jackson; Texas–The Woodlands.
Job Function All Other Jobs.
FLSA Status Nonexempt.
Relocation Option No relocation offered.
Union Description/Code Non bargaining unit.
Number of Openings 1.
Req ID 121203.
Travel Percentage Up to 25%.
Equal Opportunity Employer An Equal Opportunity Employer, Minority/Female/Disability/Vets. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Companies employees to perform their expected job duties is absolutely not tolerated.
Accessibility Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
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Job Summary/Purpose This position supports daily operations for customer account maintenance, addressing billing, payment processing, and credit & collections. The analyst collaborates across functions on customer billing and participates in process improvement initiatives.
Job Duties / Responsibilities
Conduct independent research on assigned tasks (customer accounts, meter data), document sources, and collaborate with stakeholders to ensure timely accuracy.
Maintain processes and perform quality control analysis to resolve concerns, report inconsistencies.
Track, measure and report daily operations and controls for regular reporting.
Participate in special projects to support business processes.
Document processes using consistent methodology throughout the organization.
Update and revise training modules, facilitate training for new hires, participate cross‑functional training when issues identified.
Provide daily guidance, account analysis and assistance on resolving technical or difficult issues.
Perform quarterly SOX testing, oversee departmental records retention for data quality assurance and controls/compliance.
Define requirements and test new automations and programs, recommend procedures and courses of action for operational efficiency.
Provide technical and process training, monitor workload of clerical staff daily to ensure completion of work.
Qualifications / Minimum Requirements
Associate Degree in a technical or business‑related field and 0–2 years of work experience (customer services, data entry, account management); OR in lieu of degree, minimum 2+ years of working experience.
Associate Degree and 2+ years experience; OR minimum 4+ years working experience.
Bachelor’s Degree (or equivalent); 2–4 years professional experience (Master’s preferred).
Key Skills and Abilities
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Advanced analytical skills, experience on multiple assignments.
Understands key business drivers; uses understanding to accomplish work.
Provide informal guidance to new team members, explain complex information to others in straightforward situations.
Strong verbal and written communication skills.
Problem‑solving; analyzes possible solutions using technical experience and judgment.
Impacts quality of own work and team’s work within guidelines and policies.
Primary Location Arkansas–Little Rock; Louisiana–New Orleans; Mississippi–Jackson; Texas–The Woodlands.
Job Function All Other Jobs.
FLSA Status Nonexempt.
Relocation Option No relocation offered.
Union Description/Code Non bargaining unit.
Number of Openings 1.
Req ID 121203.
Travel Percentage Up to 25%.
Equal Opportunity Employer An Equal Opportunity Employer, Minority/Female/Disability/Vets. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Companies employees to perform their expected job duties is absolutely not tolerated.
Accessibility Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
#J-18808-Ljbffr