Residential ONE
Overview
Under the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director. Responsibilities
Assists in the training of all property staff. Creates a positive, welcoming, supportive environment for residents, visitors, and community staff. Maintains the office in a neat and clean condition. Evaluates staff performance, including the completion of annual performance reviews. Counsels underperforming staff, and provides critical feedback to improve performance. Prepares, approves, and submits timesheets and payroll adjustments. Assists the Regional Director in the selection of community staff, and assumes primary responsibility for preliminary interviewing. Has a working knowledge of all affordable regulatory forms and documents. Submits accurate and complete reports as specified on Residential One’s timetable. Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident. Responsible for in-house file audits on a semi-annual basis. Ensures property filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files. Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the property. Understands Boston Post software and the paperless workflow process to operate efficiently and accurately. Responsible for the preparation of the Reserve Funds Replacements (RFR). Site employees are required to be on property during working hours; no telework is permitted. Site employees are required to inspect units, both occupied and vacant. Other duties as assigned. Occupancy
Supervises all leasing activities. Creates goals for the community staff to maintain 100% occupancy through curb appeal, service, and retention strategies. Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan. Notifies residents in writing of all issues affecting their tenancy. Maintains vacancy information as required by Residential One, the owners, and monitoring agencies. Ensures move-in certifications are completed and sent to U.S. Housing in a timely manner; re-certifications are completed and sent to the compliance department 90 days before the effective re-certification date. Supervises and assists in maintaining a current and accurate waitlist. All certification corrections are completed and re-sent within 48-72 hours after notification of deficiencies. Oversees the re-certification process, and assists with 60/90/120-day notices, as needed. Increase letters must be sent 30 days in advance of the effective date, or as applicable for the jurisdiction. Screens and reviews all applications in a timely manner. Must be able to calculate income and assets in compliance with Residential One and industry standards. Prepare and pre-audit the first year investor lease-ups files, and make corrections as needed. Supervise, assist, and review lease orientations and signings; submit relevant documentation to the U.S. Housing for final approval. Stay current on the rules and guidelines of the affordable housing applicable to the community. Oversee property tours, show vacant units, and market property amenities. Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections) and complete process within 24 hours of action. Complete semi-annual apartment/townhome and quarterly exterior/interior inspections. Ensure correct set-asides, rent, and income limits are utilized. Supervise, assist, and review the certification process; ensure timely and accurate certifications for both annual and interim. Supervise and assist in preparing for inspections and audits. Remain current on and compliant with policies and laws affecting the marketing and leasing community. File court documents for eviction and attend scheduled court hearings. Responsible for accurate and timely affordable year-end and/or quarterly reports. Supervise and assist in purging files annually, if applicable. Finances
Achieves financial stability through cost reduction and implementing systems to maintain 0% delinquency. Files delinquent rent monthly and follows up with collecting rent or evicting the household. Completes security deposit administration, including inspecting units to determine resident balance or refund, preparing disposition letters, and processing security deposit returns within 21 days of vacancy. Responsible for making daily rent and/or deposits to the bank, and keeping accurate files on all related documentation. Ensures that Boston Post batches match bank scans and/or bank deposits. Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily and sending notices for prepaid accounts. Prepares the annual operating budget, and works with the Regional Director to maintain budgetary guidelines, and explain monthly variances in writing. Maintains familiarity with all AP and AR procedures. Maintenance
Responsible for the operations and purchases of the maintenance department. Solicits and reviews bids for contract work before submitting to the Regional Director for approval. Ensures contract work is completed in the community. Assists the maintenance department with understanding budgetary restraints and how to use the budget to run the maintenance department effectively. Maintains adherence to the purchase order/invoices process. Oversees and reviews the inventory control system. Ensures the preventative maintenance schedule is completed on time. Oversees daily property inspection and curb appeal. Responsible for ensuring work orders are completed in a timely manner. All other duties as assigned. Qualifications
High school diploma/GED required (Bachelor’s degree preferred). 3+ years’ experience in residential leasing or property management. 2+ years’ experience working with LIHTC/Section 8 property management. Excellent communication and time management skills. Well-developed customer service and sales skills. Physical Requirements
General office work; extended periods of sitting and/or operating a computer. May involve standing, such as operating a copier/fax/scanner. Movement between departments, floors, and properties to facilitate work. Taking tours of the property/portfolio, usually by walking and/or climbing stairs. Regularly able to talk, hear, and use hands and fingers to write and type. Ability to read and understand information presented orally and in writing. Ability to communicate information effectively in writing and orally. Regularly required to use vision abilities for reading printed material and inspecting properties. This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available. Equal Opportunity/Affirmative Action Statement It is the policy of Residential One that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin. Company Description ResidentialONE is a premiere property management company in the mid-Atlantic region. We are committed to creating the best apartment living experience for our residents through award winning management. We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services. We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
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Under the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director. Responsibilities
Assists in the training of all property staff. Creates a positive, welcoming, supportive environment for residents, visitors, and community staff. Maintains the office in a neat and clean condition. Evaluates staff performance, including the completion of annual performance reviews. Counsels underperforming staff, and provides critical feedback to improve performance. Prepares, approves, and submits timesheets and payroll adjustments. Assists the Regional Director in the selection of community staff, and assumes primary responsibility for preliminary interviewing. Has a working knowledge of all affordable regulatory forms and documents. Submits accurate and complete reports as specified on Residential One’s timetable. Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident. Responsible for in-house file audits on a semi-annual basis. Ensures property filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files. Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the property. Understands Boston Post software and the paperless workflow process to operate efficiently and accurately. Responsible for the preparation of the Reserve Funds Replacements (RFR). Site employees are required to be on property during working hours; no telework is permitted. Site employees are required to inspect units, both occupied and vacant. Other duties as assigned. Occupancy
Supervises all leasing activities. Creates goals for the community staff to maintain 100% occupancy through curb appeal, service, and retention strategies. Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan. Notifies residents in writing of all issues affecting their tenancy. Maintains vacancy information as required by Residential One, the owners, and monitoring agencies. Ensures move-in certifications are completed and sent to U.S. Housing in a timely manner; re-certifications are completed and sent to the compliance department 90 days before the effective re-certification date. Supervises and assists in maintaining a current and accurate waitlist. All certification corrections are completed and re-sent within 48-72 hours after notification of deficiencies. Oversees the re-certification process, and assists with 60/90/120-day notices, as needed. Increase letters must be sent 30 days in advance of the effective date, or as applicable for the jurisdiction. Screens and reviews all applications in a timely manner. Must be able to calculate income and assets in compliance with Residential One and industry standards. Prepare and pre-audit the first year investor lease-ups files, and make corrections as needed. Supervise, assist, and review lease orientations and signings; submit relevant documentation to the U.S. Housing for final approval. Stay current on the rules and guidelines of the affordable housing applicable to the community. Oversee property tours, show vacant units, and market property amenities. Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections) and complete process within 24 hours of action. Complete semi-annual apartment/townhome and quarterly exterior/interior inspections. Ensure correct set-asides, rent, and income limits are utilized. Supervise, assist, and review the certification process; ensure timely and accurate certifications for both annual and interim. Supervise and assist in preparing for inspections and audits. Remain current on and compliant with policies and laws affecting the marketing and leasing community. File court documents for eviction and attend scheduled court hearings. Responsible for accurate and timely affordable year-end and/or quarterly reports. Supervise and assist in purging files annually, if applicable. Finances
Achieves financial stability through cost reduction and implementing systems to maintain 0% delinquency. Files delinquent rent monthly and follows up with collecting rent or evicting the household. Completes security deposit administration, including inspecting units to determine resident balance or refund, preparing disposition letters, and processing security deposit returns within 21 days of vacancy. Responsible for making daily rent and/or deposits to the bank, and keeping accurate files on all related documentation. Ensures that Boston Post batches match bank scans and/or bank deposits. Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily and sending notices for prepaid accounts. Prepares the annual operating budget, and works with the Regional Director to maintain budgetary guidelines, and explain monthly variances in writing. Maintains familiarity with all AP and AR procedures. Maintenance
Responsible for the operations and purchases of the maintenance department. Solicits and reviews bids for contract work before submitting to the Regional Director for approval. Ensures contract work is completed in the community. Assists the maintenance department with understanding budgetary restraints and how to use the budget to run the maintenance department effectively. Maintains adherence to the purchase order/invoices process. Oversees and reviews the inventory control system. Ensures the preventative maintenance schedule is completed on time. Oversees daily property inspection and curb appeal. Responsible for ensuring work orders are completed in a timely manner. All other duties as assigned. Qualifications
High school diploma/GED required (Bachelor’s degree preferred). 3+ years’ experience in residential leasing or property management. 2+ years’ experience working with LIHTC/Section 8 property management. Excellent communication and time management skills. Well-developed customer service and sales skills. Physical Requirements
General office work; extended periods of sitting and/or operating a computer. May involve standing, such as operating a copier/fax/scanner. Movement between departments, floors, and properties to facilitate work. Taking tours of the property/portfolio, usually by walking and/or climbing stairs. Regularly able to talk, hear, and use hands and fingers to write and type. Ability to read and understand information presented orally and in writing. Ability to communicate information effectively in writing and orally. Regularly required to use vision abilities for reading printed material and inspecting properties. This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available. Equal Opportunity/Affirmative Action Statement It is the policy of Residential One that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin. Company Description ResidentialONE is a premiere property management company in the mid-Atlantic region. We are committed to creating the best apartment living experience for our residents through award winning management. We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services. We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
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