Vacatia
Job Title
Manager on Duty - Overnight (May 2025)
Basic Information Resort and Location:
Vacation Village at Parkway
Department:
Front Office
Reports To:
Operations Manager
FLSA Status:
Non‑Exempt
Employment Type:
Full‑time
Seniority Level:
Mid‑Senior
Pay Range Base pay: $22.00/hr – $22.00/hr (actual pay based on skills and experience)
Position Summary The Manager on Duty – Overnight reports directly to the Operations Manager and serves as the first point of contact for the Open Door Policy process. Responsibilities include audit management, training, guest service, and compliance with company policies. The role balances guest interaction, audit duties, and cross‑department communication.
Core Responsibilities
Assist audit management with training, evaluation, and reporting to upper management.
Serve as the role model and first point of contact for the Open Door Policy process.
Reports accidents, injuries, and unsafe work conditions to upper management.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Perform specific duties personally or through associates, supervisors, and staff members.
Complete the audit process and assist night audit managers with audit duties.
Assist guests and front desk associates with day‑to‑day issues.
Process guests check‑in and offer additional services needed by guests.
Ensure upscale, professional guest service experiences for all customers; greet customers with personal recognition.
Independently think, work, and find creative solutions for service failure recovery.
Use timeshareware to check‑in and out guests as needed.
Assist the Front Desk with RCI scores and guest comments.
Interact with guests throughout the property to assess any guest relation needs.
Analyze data and trends to respond to guest needs and anticipate their unstated ones.
Expect and react promptly to guests’ requirements and inquiries.
Oversee “comp” reservations at the Front Desk.
Actively listen and resolve complaints and offer reasonable compensation as needed.
Active use of social media technology to offer real‑time service recovery for in‑house tenants.
Oversee and coordinate all VIP arrivals, VIP baskets, and confirm VIP satisfaction.
Coordinate and manage communication between guests and Department Managers.
Promote all amenities, conveniences, and programs offered at Parkway.
Follow up with guests after security incidents; check welfare, offer additional assistance, etc.
Operate courtesy shuttle as needed.
Discover local area events and promote guest knowledge of those events.
Complete any other duties or tasks assigned by Parkway management.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Writes clearly and informatively; edits work for spelling and grammar.
Ability to make educated decisions and accept responsibility and consequences for those decisions.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gains others’ attention.
Other duties as assigned and deemed necessary by management.
Experience and Education Three to five years of hospitality‑related management experience is required.
Timeshare or resort management experience highly desirable.
Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems.
Must possess significant computer software program experience, especially Excel and Word.
Education:
High School diploma or GED required.
Flexible Scheduling Must be able to work Overnight, Friday, Saturday, Sunday, and holidays.
Physical Demands While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch, or crawl. The employee is required to use hands and fingers to feel and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good customer service skills are a must.
Standards of Appearance This position is highly visible in all resort areas; team members must present a clean professional appearance and adhere to Daily Management, Inc., Local Standard Operating Procedures – Standards of Appearance.
Standards of Conduct The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. Policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.
Equal Opportunity Statement Daily Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
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Basic Information Resort and Location:
Vacation Village at Parkway
Department:
Front Office
Reports To:
Operations Manager
FLSA Status:
Non‑Exempt
Employment Type:
Full‑time
Seniority Level:
Mid‑Senior
Pay Range Base pay: $22.00/hr – $22.00/hr (actual pay based on skills and experience)
Position Summary The Manager on Duty – Overnight reports directly to the Operations Manager and serves as the first point of contact for the Open Door Policy process. Responsibilities include audit management, training, guest service, and compliance with company policies. The role balances guest interaction, audit duties, and cross‑department communication.
Core Responsibilities
Assist audit management with training, evaluation, and reporting to upper management.
Serve as the role model and first point of contact for the Open Door Policy process.
Reports accidents, injuries, and unsafe work conditions to upper management.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Perform specific duties personally or through associates, supervisors, and staff members.
Complete the audit process and assist night audit managers with audit duties.
Assist guests and front desk associates with day‑to‑day issues.
Process guests check‑in and offer additional services needed by guests.
Ensure upscale, professional guest service experiences for all customers; greet customers with personal recognition.
Independently think, work, and find creative solutions for service failure recovery.
Use timeshareware to check‑in and out guests as needed.
Assist the Front Desk with RCI scores and guest comments.
Interact with guests throughout the property to assess any guest relation needs.
Analyze data and trends to respond to guest needs and anticipate their unstated ones.
Expect and react promptly to guests’ requirements and inquiries.
Oversee “comp” reservations at the Front Desk.
Actively listen and resolve complaints and offer reasonable compensation as needed.
Active use of social media technology to offer real‑time service recovery for in‑house tenants.
Oversee and coordinate all VIP arrivals, VIP baskets, and confirm VIP satisfaction.
Coordinate and manage communication between guests and Department Managers.
Promote all amenities, conveniences, and programs offered at Parkway.
Follow up with guests after security incidents; check welfare, offer additional assistance, etc.
Operate courtesy shuttle as needed.
Discover local area events and promote guest knowledge of those events.
Complete any other duties or tasks assigned by Parkway management.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Writes clearly and informatively; edits work for spelling and grammar.
Ability to make educated decisions and accept responsibility and consequences for those decisions.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gains others’ attention.
Other duties as assigned and deemed necessary by management.
Experience and Education Three to five years of hospitality‑related management experience is required.
Timeshare or resort management experience highly desirable.
Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems.
Must possess significant computer software program experience, especially Excel and Word.
Education:
High School diploma or GED required.
Flexible Scheduling Must be able to work Overnight, Friday, Saturday, Sunday, and holidays.
Physical Demands While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch, or crawl. The employee is required to use hands and fingers to feel and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good customer service skills are a must.
Standards of Appearance This position is highly visible in all resort areas; team members must present a clean professional appearance and adhere to Daily Management, Inc., Local Standard Operating Procedures – Standards of Appearance.
Standards of Conduct The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. Policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.
Equal Opportunity Statement Daily Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
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