H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Role focuses on leading a customer-centric team of associates and accelerating seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You will be a knowledgeable resource on tax topics and products for associates. Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved. Lead daily activities to ensure all tax office associates complete work according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications & Skills
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Customer-centric mindset, flexibility in work schedule and assignments based on business needs. High school diploma or equivalent or higher. Why Work Here
H&R Block is committed to the well-being of our people. We offer wellbeing and benefits programs, including an Employee Assistance Program with Health Advocate, and resources to support health, wellbeing, and financial wellness. BetterYou wellbeing program to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Details at blockbenefits.com. Community & Culture
We are committed to a Connected Culture where trust, care, and connections help us work together in a safe, inclusive environment. We welcome diverse perspectives and believe everyone should belong as part of a larger team. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Important Notice
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . Role focuses on leading a customer-centric team of associates and accelerating seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You will be a knowledgeable resource on tax topics and products for associates. Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved. Lead daily activities to ensure all tax office associates complete work according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications & Skills
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Customer-centric mindset, flexibility in work schedule and assignments based on business needs. High school diploma or equivalent or higher. Why Work Here
H&R Block is committed to the well-being of our people. We offer wellbeing and benefits programs, including an Employee Assistance Program with Health Advocate, and resources to support health, wellbeing, and financial wellness. BetterYou wellbeing program to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Details at blockbenefits.com. Community & Culture
We are committed to a Connected Culture where trust, care, and connections help us work together in a safe, inclusive environment. We welcome diverse perspectives and believe everyone should belong as part of a larger team. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Important Notice
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr