Preligens
Job Title
Customer Service Representative 1
Overview Here, we craft excellence together. Your mission is to make the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. You will play a pivotal part on our Customer Service team, coordinating, supporting and improving the commercial process and positively influencing customer happiness.
Responsibilities
Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
Validate entered order information by checking against customer purchase orders
Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
Review aging report weekly, provide updates to the Accounts Receivable department regarding past due accounts
Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfaction
Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
Coordinate customer complaint handling in cooperation with the department manager
Educate internal customers and departments on customer characteristics in order to improve sales and profitability
Proactively approach Safran customers to improve relationship
Qualifications
Education: High school diploma required; Bachelor's degree preferred
Experience: 2-3 years of data entry experience
Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred
Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
Description: Entry-Level position within job role
Other notes: Does require fluent communication in English; Employment status may be part-time, full-time, or temporary; Traveling is required; Protracted or irregular hours may be required; Relocation to another Safran facility may be required
Work Location & Type Location: Garden Grove, California, United States
Contract type: Permanent | Contract duration: Full-time
Compensation & Benefits Salary range: $16.50 - $23.79 hourly
Benefits: Our suite of comprehensive benefits includes health care (medical, dental and vision), life insurance, 401(k) with company match, paid time off, and employee discounts & rewards for consumer products/services and more.
Additional Information Spoken language(s): English Fluent
Spoken language(s): English fluent
Company: Safran Cabin
Location: 7330 Lincoln Way, Garden Grove, CA 92841, United States
#J-18808-Ljbffr
Overview Here, we craft excellence together. Your mission is to make the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. You will play a pivotal part on our Customer Service team, coordinating, supporting and improving the commercial process and positively influencing customer happiness.
Responsibilities
Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
Validate entered order information by checking against customer purchase orders
Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
Review aging report weekly, provide updates to the Accounts Receivable department regarding past due accounts
Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfaction
Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
Coordinate customer complaint handling in cooperation with the department manager
Educate internal customers and departments on customer characteristics in order to improve sales and profitability
Proactively approach Safran customers to improve relationship
Qualifications
Education: High school diploma required; Bachelor's degree preferred
Experience: 2-3 years of data entry experience
Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred
Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
Description: Entry-Level position within job role
Other notes: Does require fluent communication in English; Employment status may be part-time, full-time, or temporary; Traveling is required; Protracted or irregular hours may be required; Relocation to another Safran facility may be required
Work Location & Type Location: Garden Grove, California, United States
Contract type: Permanent | Contract duration: Full-time
Compensation & Benefits Salary range: $16.50 - $23.79 hourly
Benefits: Our suite of comprehensive benefits includes health care (medical, dental and vision), life insurance, 401(k) with company match, paid time off, and employee discounts & rewards for consumer products/services and more.
Additional Information Spoken language(s): English Fluent
Spoken language(s): English fluent
Company: Safran Cabin
Location: 7330 Lincoln Way, Garden Grove, CA 92841, United States
#J-18808-Ljbffr