Telecom NOC (Network Operations Center) Technician

Telecom NOC (Network Operations Center) Technician Job Description:

This is a

Telecom NOC (Network Operations Center) Technician

role with a focus on

Mavenir IMS or Ericsson IMS platforms .

Long Term Contract

Overview The candidate will perform 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Leadership and mentoring NOC staff are expected, combining hands-on operations with SME-level guidance.

Responsibilities

Handle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation.

Provide leadership and mentoring to NOC staff; deliver SME-level guidance.

Mandatory (Must-Have) Qualifications

Telecom/Network Protocols: GSM, UMTS, LTE, IP, Messaging

NOC Operations & Outage Management

Optional / Good-to-Have

Automation tools experience

Troubleshooting bridges/escalations (NCI/ATAC)

Serve as SME for IMS/Telecom platforms (Mavenir/Ericsson)

Monitor KPIs, alarms, degradations, and escalate issues proactively

Manage outages (localized → network-wide) and lead troubleshooting bridges

Coordinate maintenance/break-fix activities with internal teams/vendors

Support capital program deployments with alarm triage and break-fix execution

Perform pre- and post-deployment validations to ensure network stability

Work Schedule and Travel

10-hour shifts

Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Telecommunications

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