WeDriveU
Dispatcher - Transit
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Dispatcher - Transit
role at
WeDriveU
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WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description The Dispatcher will report to the Operations Manager and is responsible for problem‑solving and can provide high‑end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is!
Responsibilities
Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes.
Ensure direct and indirect daily activities of drivers are assigned and accomplished on‑time.
Communicate all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and direct them to perform special services when required.
Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route.
Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintain route documentation and records for the purpose of providing accurate and reliable information to customers and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintain high compliance to dispatch standard operating procedures.
Handle customer concerns and requests for information in an expeditious and professional manner.
Escalate unresolved issues to management as appropriate.
Other duties as assigned.
Skills Required And Physical Demands
Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment.
Read and interpret documents and instructions from customers and other team members.
Perform work activities requiring cooperation and instruction.
Function in a fast‑paced environment, under substantial pressure.
Work within the appropriate level of independence.
Problem solve.
Operate two‑way and emergency radio systems.
Use office machines.
Efficiency in using Microsoft Office Program and computerized routing software.
Work independently.
Read road and street maps.
Keep organized and accurate records relating to overall dispatch and routing responsibilities.
Education and Qualifications
High school diploma or GED.
CDL A or B.
Passenger and Airbrake endorsement or ability to obtain endorsements.
Preferred Requirements
2 years of experience in dispatch, call center, customer service, hospitality, or similar field.
Bachelor’s degree preferred.
Benefits
Exceptional Medical, Dental, Vision, and Life Insurance benefits.
Competitive compensation packages.
401(k) with 4% employer match.
Financial Wellness Tool.
Commuter Benefits.
Employee Assistance Program (EAP).
PTO for part‑time and full‑time positions.
Paid holidays.
Pet & Legal Insurance.
On‑the‑job training and skill development.
Internal transfer opportunities for career growth.
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment.
#J-18808-Ljbffr
Dispatcher - Transit
role at
WeDriveU
Get AI-powered advice on this job and more exclusive features.
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description The Dispatcher will report to the Operations Manager and is responsible for problem‑solving and can provide high‑end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is!
Responsibilities
Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes.
Ensure direct and indirect daily activities of drivers are assigned and accomplished on‑time.
Communicate all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and direct them to perform special services when required.
Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route.
Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintain route documentation and records for the purpose of providing accurate and reliable information to customers and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintain high compliance to dispatch standard operating procedures.
Handle customer concerns and requests for information in an expeditious and professional manner.
Escalate unresolved issues to management as appropriate.
Other duties as assigned.
Skills Required And Physical Demands
Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment.
Read and interpret documents and instructions from customers and other team members.
Perform work activities requiring cooperation and instruction.
Function in a fast‑paced environment, under substantial pressure.
Work within the appropriate level of independence.
Problem solve.
Operate two‑way and emergency radio systems.
Use office machines.
Efficiency in using Microsoft Office Program and computerized routing software.
Work independently.
Read road and street maps.
Keep organized and accurate records relating to overall dispatch and routing responsibilities.
Education and Qualifications
High school diploma or GED.
CDL A or B.
Passenger and Airbrake endorsement or ability to obtain endorsements.
Preferred Requirements
2 years of experience in dispatch, call center, customer service, hospitality, or similar field.
Bachelor’s degree preferred.
Benefits
Exceptional Medical, Dental, Vision, and Life Insurance benefits.
Competitive compensation packages.
401(k) with 4% employer match.
Financial Wellness Tool.
Commuter Benefits.
Employee Assistance Program (EAP).
PTO for part‑time and full‑time positions.
Paid holidays.
Pet & Legal Insurance.
On‑the‑job training and skill development.
Internal transfer opportunities for career growth.
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment.
#J-18808-Ljbffr