Activated Scale (Techstars Chicago 2022)
Our client builds the infrastructure modern businesses depend on to stay connected. Their product helps companies source, compare, and install internet across thousands of locations, turning what is usually a painful process into one that is fast, transparent, and surprisingly simple.
About the role
Own the customer-facing fulfillment experience that helps companies install and manage internet across thousands of locations, ensuring every interaction reflects their standard of service and speed.
Build, implement, and execute the framework and processes needed to deliver diverse connectivity options to a variety of customer locations at a global scale, transforming what is traditionally a painful experience into a frictionless one.
Coordinate between internal stakeholders (Customer Success, Operations, Engineering) and external partners (internet service providers, riser companies, and property managers) to deliver an efficient white‑glove installation experience for each customer's internet connection.
Work spans from single-location retail shops to international multi‑location enterprise deployments, each installation representing a critical step in a customer's connectivity journey.
Must haves
Experience managing operations or programs in legacy‑industry startups (health tech / fintech).
Technology startup experience, ideally with hardware/physical infrastructure.
Experience managing projects with difficult, legacy‑industry stakeholders.
Familiarity with project management software (e.g., Airtable, Monday).
Compensation Base pay: $100,000.00/yr – $125,000.00/yr.
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Software Development
Recruiters will contact qualified candidates.
#J-18808-Ljbffr
About the role
Own the customer-facing fulfillment experience that helps companies install and manage internet across thousands of locations, ensuring every interaction reflects their standard of service and speed.
Build, implement, and execute the framework and processes needed to deliver diverse connectivity options to a variety of customer locations at a global scale, transforming what is traditionally a painful experience into a frictionless one.
Coordinate between internal stakeholders (Customer Success, Operations, Engineering) and external partners (internet service providers, riser companies, and property managers) to deliver an efficient white‑glove installation experience for each customer's internet connection.
Work spans from single-location retail shops to international multi‑location enterprise deployments, each installation representing a critical step in a customer's connectivity journey.
Must haves
Experience managing operations or programs in legacy‑industry startups (health tech / fintech).
Technology startup experience, ideally with hardware/physical infrastructure.
Experience managing projects with difficult, legacy‑industry stakeholders.
Familiarity with project management software (e.g., Airtable, Monday).
Compensation Base pay: $100,000.00/yr – $125,000.00/yr.
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Software Development
Recruiters will contact qualified candidates.
#J-18808-Ljbffr