Wellstar Health System, Inc.
Front Office Specialist - OBGYN @ Vernon Rd (LaGrange)
Wellstar Health System, Inc., Lagrange, Georgia, United States, 30241
Overview
6 days ago Be among the first 25 applicants How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Job Summary
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Core Responsibilities and Essential Functions
Customer Service: In adherence to AIDET principles, greet patients and guests in a warm, friendly manner in person or on the telephone; identify self and practice.
Answering incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non-clinical processes, and schedule patient appointments as requested.
Communicate quickly and often with patients if there is a delay or wait for patient care.
Work with both clinical staff and providers in a team approach.
Manage patient call wait times; monitor queues, respond to voicemails and messages timely, and offer options to call patients back if they are on hold too long.
Operations/Revenue Cycle
Registering/scheduling patients for appointments; ensure patient insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
Manage cash handling; verify opening balance, ensure accurate change and collections, and balance superbills/posting report with the bank bag for each daily close.
Check patients out; collect deductibles or self-pay balances, set up payment arrangements, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Other duties as assigned by management.
Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma or Equivalent
Required Minimum Experience
1-2 years administrative front office experience in a physician practice or health care setting - Preferred
Previous customer service experience - Required
Required Minimum Skills
Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Wellstar Health System by 2x
Sign in to set job alerts for “Front Office Specialist” roles.
Front Office Specialist - Float Region 3
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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6 days ago Be among the first 25 applicants How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Job Summary
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Core Responsibilities and Essential Functions
Customer Service: In adherence to AIDET principles, greet patients and guests in a warm, friendly manner in person or on the telephone; identify self and practice.
Answering incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non-clinical processes, and schedule patient appointments as requested.
Communicate quickly and often with patients if there is a delay or wait for patient care.
Work with both clinical staff and providers in a team approach.
Manage patient call wait times; monitor queues, respond to voicemails and messages timely, and offer options to call patients back if they are on hold too long.
Operations/Revenue Cycle
Registering/scheduling patients for appointments; ensure patient insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
Manage cash handling; verify opening balance, ensure accurate change and collections, and balance superbills/posting report with the bank bag for each daily close.
Check patients out; collect deductibles or self-pay balances, set up payment arrangements, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Other duties as assigned by management.
Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma or Equivalent
Required Minimum Experience
1-2 years administrative front office experience in a physician practice or health care setting - Preferred
Previous customer service experience - Required
Required Minimum Skills
Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Wellstar Health System by 2x
Sign in to set job alerts for “Front Office Specialist” roles.
Front Office Specialist - Float Region 3
Front Office Specialist-Cardiovascular-LaGrange
Part-time Medical Receptionist - LaGrange, GA
Summer Camp Administrative Coordinator - Camp Meriwether
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr