Volvo Cars Walnut Creek
Volvo Cars Walnut Creek has an immediate opening for an
Automotive Service Advisor
role on our team. Our shop is busy, and customers love their Volvo. If you're looking for the right place to grow your career, we should talk. We're a fast-growing and stable company that is locally owned. Join a team that values you and wants you to succeed. Enjoy your workday alongside others with high ethics. We have a proven record of training and promoting. We’re a family-operated business with a culture based on respect, listening, fairness, strong values, and accountability. Benefits 401(k) Retirement Plan Platinum Medical Benefits Dental and Vision 5-day work week, Monday through Friday Responsibilities Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Service Advisor experience preferred but not required. We will train the right individual. (Volvo experience preferred but not required) Organized and friendly personality, time management skills, fantastic communication skills with your customers, professional, well-groomed personal appearance. Consistent record of service and sales success, strong record of positive customer satisfaction results, team-oriented and self-motivated, able to work with little supervision. Knowledge of CDK a plus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Automotive Service Advisor
role on our team. Our shop is busy, and customers love their Volvo. If you're looking for the right place to grow your career, we should talk. We're a fast-growing and stable company that is locally owned. Join a team that values you and wants you to succeed. Enjoy your workday alongside others with high ethics. We have a proven record of training and promoting. We’re a family-operated business with a culture based on respect, listening, fairness, strong values, and accountability. Benefits 401(k) Retirement Plan Platinum Medical Benefits Dental and Vision 5-day work week, Monday through Friday Responsibilities Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Service Advisor experience preferred but not required. We will train the right individual. (Volvo experience preferred but not required) Organized and friendly personality, time management skills, fantastic communication skills with your customers, professional, well-groomed personal appearance. Consistent record of service and sales success, strong record of positive customer satisfaction results, team-oriented and self-motivated, able to work with little supervision. Knowledge of CDK a plus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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