Augusta University
Manager, Parking Services
About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
Location Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information Parking Services coordinates the university’s parking plan and manages vehicle registration, permit issuance, enforcement, special event and guest parking services.
Job Summary Leads the customer‑facing operations for a unit serving every student, employee, patient and visitor to the Augusta University campus; manages the monthly and daily parking permit process, coordinating access for approximately 10,000 vehicles per day and responsible for $2.7 million in annual revenue.
Responsibilities
Supervision
Supervise multiple positions within the department, including professional and student staff; task includes scheduling of personnel, training of personnel, providing performance feedback and applying disciplinary actions when required.
Systems and Permitting
Serve as the department administrator for the AIMS/EDC Parking Management System; coordinate permit registration and facility access for over 20,000 vehicles; manage all transient parking operations and corresponding validation processes.
Revenue and Reporting
Track revenue for over $2.7 million in generated income annually; reconcile and review daily point‑of‑sale activity, collect and deposit daily revenue; coordinate payroll deduction process for employee permit holders; answer audit requests and prepare balance sheets for fund accountability.
Appeals and Policy
Lead the parking appeal process, providing resolution of appeals for citations assigned for parking violations; assign administrative holds to student accounts; provide input regarding university parking guidelines for students, employees, patients, and visitors.
Customer Service
Coordinate department customer service responses including all email, phone or web inquiries; design, author, and implement training guidelines for all customer service team.
Other Duties
Perform other related duties as assigned.
Qualifications
Educational Requirements
Bachelor’s degree from an accredited college or university with two years of directly related experience OR Associate’s degree from an accredited college or university with five years of directly related experience.
Preferred Experience
Experience in a parking operation with knowledge of current systems, equipment and processes; prior customer service experience; prior leadership or supervisory experience; demonstrated problem‑solving ability.
Abilities
Maintain confidentiality; achieve high levels of productivity.
Skills
Strong verbal/written communication and interpersonal skills; experience in Microsoft Office and other computer software/databases; attention to detail.
Shift, Salary & Benefits
Shift: Days, M‑F (work outside normal business hours may be required).
Pay Band: 11
Salary: Minimum $56,600.00/Annually – $59,788.51/Annually (salary commensurate with qualifications).
Recruitment Period: 10/30/25 – Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays; tuition assistance after 6 months of employment.
Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Driver’s License Statement The Human Resources Division will request a driver’s history report for the identified top candidate(s). This report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver’s license.
Other Information This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient‑and family‑centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/ If you need further assistance, please contact us at 706‑721‑9365.
#J-18808-Ljbffr
Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
Location Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information Parking Services coordinates the university’s parking plan and manages vehicle registration, permit issuance, enforcement, special event and guest parking services.
Job Summary Leads the customer‑facing operations for a unit serving every student, employee, patient and visitor to the Augusta University campus; manages the monthly and daily parking permit process, coordinating access for approximately 10,000 vehicles per day and responsible for $2.7 million in annual revenue.
Responsibilities
Supervision
Supervise multiple positions within the department, including professional and student staff; task includes scheduling of personnel, training of personnel, providing performance feedback and applying disciplinary actions when required.
Systems and Permitting
Serve as the department administrator for the AIMS/EDC Parking Management System; coordinate permit registration and facility access for over 20,000 vehicles; manage all transient parking operations and corresponding validation processes.
Revenue and Reporting
Track revenue for over $2.7 million in generated income annually; reconcile and review daily point‑of‑sale activity, collect and deposit daily revenue; coordinate payroll deduction process for employee permit holders; answer audit requests and prepare balance sheets for fund accountability.
Appeals and Policy
Lead the parking appeal process, providing resolution of appeals for citations assigned for parking violations; assign administrative holds to student accounts; provide input regarding university parking guidelines for students, employees, patients, and visitors.
Customer Service
Coordinate department customer service responses including all email, phone or web inquiries; design, author, and implement training guidelines for all customer service team.
Other Duties
Perform other related duties as assigned.
Qualifications
Educational Requirements
Bachelor’s degree from an accredited college or university with two years of directly related experience OR Associate’s degree from an accredited college or university with five years of directly related experience.
Preferred Experience
Experience in a parking operation with knowledge of current systems, equipment and processes; prior customer service experience; prior leadership or supervisory experience; demonstrated problem‑solving ability.
Abilities
Maintain confidentiality; achieve high levels of productivity.
Skills
Strong verbal/written communication and interpersonal skills; experience in Microsoft Office and other computer software/databases; attention to detail.
Shift, Salary & Benefits
Shift: Days, M‑F (work outside normal business hours may be required).
Pay Band: 11
Salary: Minimum $56,600.00/Annually – $59,788.51/Annually (salary commensurate with qualifications).
Recruitment Period: 10/30/25 – Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays; tuition assistance after 6 months of employment.
Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Driver’s License Statement The Human Resources Division will request a driver’s history report for the identified top candidate(s). This report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver’s license.
Other Information This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient‑and family‑centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/ If you need further assistance, please contact us at 706‑721‑9365.
#J-18808-Ljbffr