DHL Global Forwarding
Overview
Job Title:
Customs Operations Supervisor
Job Location:
Port Huron, Michigan
We have an exciting opportunity for a
Customs Operations Supervisor
to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.
Supervise a team of Customs Operations Specialist/Clerks performing the duties:
Duty Finalization
Check processing
Intercompany Invoice Mailing
Trucker Payable
Bond Department
CAT
Customer Maintenance
POA
Key Responsibilities
Manages productivity and develops initiatives for efficiency improvements
Identifies training needs and opportunities to develop a highly skilled Customs Operation Team
Ensures all work in the department/team is completed in a timely and efficient manner
Supports KPI achievements by monitoring and driving performance evaluation for Customs Operation Specialist team members
Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products shipped through all DFG facilities
Ensures operational adherence to defined processing standards
Handles escalations (e.g., disputes with internal/external customers)
Interacts with Customer Service, Product, and Global Service Centers, if required
Typically supervises a large team of associate-level employees or lower-level employees in supervising and coordinating customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products shipped through all DHL facilities
Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
Ensures all policies and procedures are consistently administered
Responsible for meeting key performance indicators targets for a given product
Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
Focus on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
Provides guidance and training
Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Manages overtime
Majority of time is focused on supervising employees who perform service, production, or support work
Often interacts with contacts outside DHL such as customer representatives, vendors, or industry groups
Skills / Qualifications
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
3-5 years of experience in related area of responsibility
Pay Range:
$62,475.00 - $83,300.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation:
Competitive base salary plus role dependent performance-based incentives
401(k) Match:
$1-for-$1 match up to 4% quarterly + 2% annual base contribution
Stock Purchase Plan:
Ability to purchase Deutsche Post AG shares at a discounted rate
Medical:
Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
Vision:
Optional coverage for exams, frames, and contacts
Dental:
Optional coverage for preventive, basic, and major services
Paid Time Off:
7 major holidays, 8 floating holidays, and accrued vacation/sick days
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be
legally authorized to work in the United States .
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr
Customs Operations Supervisor
Job Location:
Port Huron, Michigan
We have an exciting opportunity for a
Customs Operations Supervisor
to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.
Supervise a team of Customs Operations Specialist/Clerks performing the duties:
Duty Finalization
Check processing
Intercompany Invoice Mailing
Trucker Payable
Bond Department
CAT
Customer Maintenance
POA
Key Responsibilities
Manages productivity and develops initiatives for efficiency improvements
Identifies training needs and opportunities to develop a highly skilled Customs Operation Team
Ensures all work in the department/team is completed in a timely and efficient manner
Supports KPI achievements by monitoring and driving performance evaluation for Customs Operation Specialist team members
Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products shipped through all DFG facilities
Ensures operational adherence to defined processing standards
Handles escalations (e.g., disputes with internal/external customers)
Interacts with Customer Service, Product, and Global Service Centers, if required
Typically supervises a large team of associate-level employees or lower-level employees in supervising and coordinating customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products shipped through all DHL facilities
Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
Ensures all policies and procedures are consistently administered
Responsible for meeting key performance indicators targets for a given product
Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
Focus on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
Provides guidance and training
Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Manages overtime
Majority of time is focused on supervising employees who perform service, production, or support work
Often interacts with contacts outside DHL such as customer representatives, vendors, or industry groups
Skills / Qualifications
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
3-5 years of experience in related area of responsibility
Pay Range:
$62,475.00 - $83,300.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation:
Competitive base salary plus role dependent performance-based incentives
401(k) Match:
$1-for-$1 match up to 4% quarterly + 2% annual base contribution
Stock Purchase Plan:
Ability to purchase Deutsche Post AG shares at a discounted rate
Medical:
Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
Vision:
Optional coverage for exams, frames, and contacts
Dental:
Optional coverage for preventive, basic, and major services
Paid Time Off:
7 major holidays, 8 floating holidays, and accrued vacation/sick days
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be
legally authorized to work in the United States .
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr