EPAM Systems
3 days ago Be among the first 25 applicants
We are seeking a
Senior Salesforce Business Analyst
to support a key client in transitioning from their legacy Back Office CRM to Salesforce CRM. You will play a critical role in analyzing current processes, gathering business requirements, and ensuring a successful migration of data and workflows into Salesforce. This position requires close collaboration with client stakeholders and delivery teams to deliver a solution that meets business needs and drives adoption. If you have a strong background in Salesforce and business analysis, we encourage you to apply and join this transformative project. Responsibilities
Collaborate with client product owners and delivery teams to understand current CRM processes Conduct workshops and interviews to collect detailed business requirements Map existing processes to Salesforce capabilities and identify gaps or improvements Define requirements for data migration, record sharing, and access models Ensure Salesforce functionality replicates legacy CRM features using best practices Produce comprehensive requirements documents, process flows, and data mapping materials Maintain migration playbooks and facilitate knowledge transfer Develop user guides and training materials for client end-users Create and execute test cases for data migration, workflows, and integrations Participate in system testing, user acceptance testing, and cutover validation Track and resolve issues arising during migration phases Act as liaison between client business units and technical teams Communicate timelines, risks, and progress updates to stakeholders Support user adoption through training sessions and workshops Requirements
Proven experience as a Salesforce business analyst with at least 3 years in the role Experience working in trading or financial services CRM environments preferred Salesforce Administrator or Business Analyst certification required Knowledge of Salesforce Sales Cloud and Service Cloud Experience in data mapping, migration, and process re‑engineering Strong communication skills with confidence in client‑facing discussions Ability to collaborate effectively with both technical and non‑technical stakeholders Strong written and verbal English communication skills (B2+) We offer
We gather like-minded people:
Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities
Outstanding career roadmap Leadership development, career advising, soft skills, and well‑being programs Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru We cover it all:
Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well‑being events
Please, note:
The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Senior Salesforce Business Analyst
to support a key client in transitioning from their legacy Back Office CRM to Salesforce CRM. You will play a critical role in analyzing current processes, gathering business requirements, and ensuring a successful migration of data and workflows into Salesforce. This position requires close collaboration with client stakeholders and delivery teams to deliver a solution that meets business needs and drives adoption. If you have a strong background in Salesforce and business analysis, we encourage you to apply and join this transformative project. Responsibilities
Collaborate with client product owners and delivery teams to understand current CRM processes Conduct workshops and interviews to collect detailed business requirements Map existing processes to Salesforce capabilities and identify gaps or improvements Define requirements for data migration, record sharing, and access models Ensure Salesforce functionality replicates legacy CRM features using best practices Produce comprehensive requirements documents, process flows, and data mapping materials Maintain migration playbooks and facilitate knowledge transfer Develop user guides and training materials for client end-users Create and execute test cases for data migration, workflows, and integrations Participate in system testing, user acceptance testing, and cutover validation Track and resolve issues arising during migration phases Act as liaison between client business units and technical teams Communicate timelines, risks, and progress updates to stakeholders Support user adoption through training sessions and workshops Requirements
Proven experience as a Salesforce business analyst with at least 3 years in the role Experience working in trading or financial services CRM environments preferred Salesforce Administrator or Business Analyst certification required Knowledge of Salesforce Sales Cloud and Service Cloud Experience in data mapping, migration, and process re‑engineering Strong communication skills with confidence in client‑facing discussions Ability to collaborate effectively with both technical and non‑technical stakeholders Strong written and verbal English communication skills (B2+) We offer
We gather like-minded people:
Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities
Outstanding career roadmap Leadership development, career advising, soft skills, and well‑being programs Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru We cover it all:
Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well‑being events
Please, note:
The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#J-18808-Ljbffr