Spectra
Ticket Office Representative | Part-Time | Iowa Events Center
Spectra, Des Moines, Iowa, United States, 50319
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
The
Ticket Office Representative
is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all
Iowa Events Center
facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.
This role will pay an hourly rate of $12.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 31, 2025.
Responsibilities
Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
Follow proper procedures regarding money and ticket reconciliation after every work shift
Provide accurate Iowa Events Center information and superior customer service to patrons
Maintain work spaces and supplied for department in a net and orderly fashion
Answer phone and provide event information to customers
Must be familiar with and enforce ticket office rules and regulations
Accurately sorts and organizes will call tickets by event and last name
Provide excellent customer service assistance to internal and external clients
Qualifications
High school diploma or equivalent
Prior sales, cash handling or customer service experience
Ticketing sales experience highly desired
Ability to work independently and as part of a team
Must be able to communicate clearly and concisely in the English language, both orally and in writing
Ability to safely and accurately handle and account for moderate sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
Knowledge of Paciolan highly desired.
Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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The
Ticket Office Representative
is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all
Iowa Events Center
facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.
This role will pay an hourly rate of $12.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 31, 2025.
Responsibilities
Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
Follow proper procedures regarding money and ticket reconciliation after every work shift
Provide accurate Iowa Events Center information and superior customer service to patrons
Maintain work spaces and supplied for department in a net and orderly fashion
Answer phone and provide event information to customers
Must be familiar with and enforce ticket office rules and regulations
Accurately sorts and organizes will call tickets by event and last name
Provide excellent customer service assistance to internal and external clients
Qualifications
High school diploma or equivalent
Prior sales, cash handling or customer service experience
Ticketing sales experience highly desired
Ability to work independently and as part of a team
Must be able to communicate clearly and concisely in the English language, both orally and in writing
Ability to safely and accurately handle and account for moderate sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
Knowledge of Paciolan highly desired.
Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
#J-18808-Ljbffr