Murphy-Hoffman Company (MHC Kenworth)
Service Advisor
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Service Advisor
role at
Murphy-Hoffman Company (MHC Kenworth) .
Location: Denver, CO. Salary: $60,000 - $65,000.
Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Service Advisor ensures customers are greeted openly and friendly; coordinates repair requests; estimates cost of repairs within guidelines; assists Service Manager with clerical duties such as warranty documentation, policy settlements, repair order filing and repair preparation for warranty.
Responsibilities
Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment and proper work scheduling.
Ensure customers receive the most expedient service available through questioning and understanding repair requests.
Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
Assure all documentation necessary for sale of labor is complete and properly executed.
Input repair order information to data processing system and close repair orders.
Maintain and administer shop tool and supply requirements and status.
Inform Service Manager of all customer complaints before vehicle leaves the shop.
Advise customer of needed service work and suggest additional labor, parts, and body shop sales whenever possible.
Participate in training to stay current on technical and warranty issues.
Assist in maintaining a clean shop and office area.
Perform other duties as assigned by a supervisor.
Qualifications
CDL (preferred).
Minimum 4 years’ experience in related field.
Computer experience (preferred).
Strong customer relations and communication skills.
Good leadership abilities.
Must have a positive can-do attitude.
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
Safety-Sensitive This position is designated as a safety-sensitive position. Performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety.
Equal Opportunity Employer Equal Opportunity Employer / Veterans / Disabled.
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Service Advisor
role at
Murphy-Hoffman Company (MHC Kenworth) .
Location: Denver, CO. Salary: $60,000 - $65,000.
Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Service Advisor ensures customers are greeted openly and friendly; coordinates repair requests; estimates cost of repairs within guidelines; assists Service Manager with clerical duties such as warranty documentation, policy settlements, repair order filing and repair preparation for warranty.
Responsibilities
Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment and proper work scheduling.
Ensure customers receive the most expedient service available through questioning and understanding repair requests.
Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
Assure all documentation necessary for sale of labor is complete and properly executed.
Input repair order information to data processing system and close repair orders.
Maintain and administer shop tool and supply requirements and status.
Inform Service Manager of all customer complaints before vehicle leaves the shop.
Advise customer of needed service work and suggest additional labor, parts, and body shop sales whenever possible.
Participate in training to stay current on technical and warranty issues.
Assist in maintaining a clean shop and office area.
Perform other duties as assigned by a supervisor.
Qualifications
CDL (preferred).
Minimum 4 years’ experience in related field.
Computer experience (preferred).
Strong customer relations and communication skills.
Good leadership abilities.
Must have a positive can-do attitude.
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
Safety-Sensitive This position is designated as a safety-sensitive position. Performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety.
Equal Opportunity Employer Equal Opportunity Employer / Veterans / Disabled.
#J-18808-Ljbffr