ReliefWeb
Refugee Support Services Employment Supervisor
ReliefWeb, Kansas City, Kansas, United States, 66115
Overview
USA — Refugee Support Services Employment Supervisor, International Rescue Committee (IRC).
Organization: International Rescue Committee. Posted 9 Oct 2025. Closing date: 10 Nov 2025.
Scope Of Work The Refugee Support Service (RSS) Employment Supervisor is responsible for programming that assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment. Responsibilities include guiding clients through employment preparation, coordinating job placements, and other career advancement services. The RSS Employment Supervisor manages RSS Employment Specialist, Workforce Development Specialist, and the Adjustment and Referral Specialist, supervises staff, and leads the RSS Employment Program as set forth by the Kansas Office for Refugees (KSOR). The position collaborates with clients, colleagues, and external parties to develop service and/or self-sufficiency plans using a broad range of services and resources in accordance with client eligibility and program requirements.
Responsibilities
Implement guidelines for services for the KSOR Refugee Support Service (RSS) Employment Program and stay apprised of relevant developments and public policies.
Coordinate referrals for case management for ORR-eligible clients and participate in case conference meetings to assure continuity of care.
Monitor program goals and take appropriate action to ensure contractual compliance and goal attainment.
Ensure oversight and monitoring of case files for proper documentation.
Manage enrollment of clients in RSS Employment Program, assess client needs, and review Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on obtaining and retaining employment within one year of enrollment.
Collaborate with internal and external partners to develop employment opportunities, discuss caseloads, identify clients ready for job placement, and address client participation concerns.
Provide RSS Employment Services-related reporting in a timely manner.
Supervise RSS staff, including daily oversight of active caseloads and delegation of work assignments. Evaluate and report staff performance. Cultivate a respectful, supportive, and inclusive environment for team members and clients.
Ensure all contact with clients, referrals, and follow-up and record-keeping meet high standards.
Assess and monitor client progress to support attainment of established goals, address challenges, and ensure available resources are utilized.
Ensure programs meet all contractual and reporting requirements.
Ensure quality data collection across all programs; lead the production of reports and impact data for internal and external partners.
Other duties as assigned.
Education & Job Requirements
Bachelor’s degree in social work or related field preferred.
2 years of relevant professional experience in human services required; minimum of 2 years resettlement experience strongly preferred.
Experience working with refugee and/or immigrant populations strongly preferred.
Prior people management experience is a plus.
Demonstrated Skills & Competencies
Strong relationship building, diplomacy, and networking skills; ability to build internal and external relationships.
Ability to promote IRC’s core values of service, accountability, integrity, and equality; capacity to lead in a diverse, multicultural environment.
Proven ability to work effectively in a multi-cultural environment and communicate across cultures.
Self-starter with problem-solving skills; ability to multi-task, prioritize duties, and manage time effectively.
Attention to detail and accuracy in work product.
Proficient in English (spoken and written); proficiency in languages spoken by client group is desired.
Proficient in Microsoft Office; able to use the internet and digital tools for data entry, research, and problem solving.
Valid driver’s license and access to a personal, insured vehicle.
Working Environment
A combination of standard office environment, remote work, and field time within the service delivery area.
Occasional weekend and/or evening work may be required.
Compensation & Benefits Compensation: Pay range $59,500 - $62,930. Posted pay ranges apply to US-based candidates. Ranges are based on factors including labor market, job type, internal equity, and budget. Offers are calibrated by location, candidate experience, and skills relative to requirements.
Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits We offer a comprehensive benefits package in the US, including: sick leave, holidays, paid time off, medical/dental/vision insurance, FSA, 403(b) with matching, disability and life insurance, and Employee Assistance Program for staff and families.
How to Apply Please apply on our website:
theirc.wd1.myworkdayjobs.com
#J-18808-Ljbffr
Organization: International Rescue Committee. Posted 9 Oct 2025. Closing date: 10 Nov 2025.
Scope Of Work The Refugee Support Service (RSS) Employment Supervisor is responsible for programming that assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment. Responsibilities include guiding clients through employment preparation, coordinating job placements, and other career advancement services. The RSS Employment Supervisor manages RSS Employment Specialist, Workforce Development Specialist, and the Adjustment and Referral Specialist, supervises staff, and leads the RSS Employment Program as set forth by the Kansas Office for Refugees (KSOR). The position collaborates with clients, colleagues, and external parties to develop service and/or self-sufficiency plans using a broad range of services and resources in accordance with client eligibility and program requirements.
Responsibilities
Implement guidelines for services for the KSOR Refugee Support Service (RSS) Employment Program and stay apprised of relevant developments and public policies.
Coordinate referrals for case management for ORR-eligible clients and participate in case conference meetings to assure continuity of care.
Monitor program goals and take appropriate action to ensure contractual compliance and goal attainment.
Ensure oversight and monitoring of case files for proper documentation.
Manage enrollment of clients in RSS Employment Program, assess client needs, and review Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on obtaining and retaining employment within one year of enrollment.
Collaborate with internal and external partners to develop employment opportunities, discuss caseloads, identify clients ready for job placement, and address client participation concerns.
Provide RSS Employment Services-related reporting in a timely manner.
Supervise RSS staff, including daily oversight of active caseloads and delegation of work assignments. Evaluate and report staff performance. Cultivate a respectful, supportive, and inclusive environment for team members and clients.
Ensure all contact with clients, referrals, and follow-up and record-keeping meet high standards.
Assess and monitor client progress to support attainment of established goals, address challenges, and ensure available resources are utilized.
Ensure programs meet all contractual and reporting requirements.
Ensure quality data collection across all programs; lead the production of reports and impact data for internal and external partners.
Other duties as assigned.
Education & Job Requirements
Bachelor’s degree in social work or related field preferred.
2 years of relevant professional experience in human services required; minimum of 2 years resettlement experience strongly preferred.
Experience working with refugee and/or immigrant populations strongly preferred.
Prior people management experience is a plus.
Demonstrated Skills & Competencies
Strong relationship building, diplomacy, and networking skills; ability to build internal and external relationships.
Ability to promote IRC’s core values of service, accountability, integrity, and equality; capacity to lead in a diverse, multicultural environment.
Proven ability to work effectively in a multi-cultural environment and communicate across cultures.
Self-starter with problem-solving skills; ability to multi-task, prioritize duties, and manage time effectively.
Attention to detail and accuracy in work product.
Proficient in English (spoken and written); proficiency in languages spoken by client group is desired.
Proficient in Microsoft Office; able to use the internet and digital tools for data entry, research, and problem solving.
Valid driver’s license and access to a personal, insured vehicle.
Working Environment
A combination of standard office environment, remote work, and field time within the service delivery area.
Occasional weekend and/or evening work may be required.
Compensation & Benefits Compensation: Pay range $59,500 - $62,930. Posted pay ranges apply to US-based candidates. Ranges are based on factors including labor market, job type, internal equity, and budget. Offers are calibrated by location, candidate experience, and skills relative to requirements.
Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits We offer a comprehensive benefits package in the US, including: sick leave, holidays, paid time off, medical/dental/vision insurance, FSA, 403(b) with matching, disability and life insurance, and Employee Assistance Program for staff and families.
How to Apply Please apply on our website:
theirc.wd1.myworkdayjobs.com
#J-18808-Ljbffr