Cartier
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At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Overview
SERVICE ADVISOR - CARTIER, SHORT HILLS. JOB MISSION: As an Ambassador of client service and communication for the Maison, the advisor is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. They will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience. Responsibilities
Client Service and Client Communication: Deliver a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations. Meet and/or exceed service timeframes and client expectations for Maison-appropriate follow-up to service. Understand the client’s needs and identify and discuss appropriate solutions. Communicate and respond to clients inquiries based on strong knowledge of technical explanations of service. Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison-appropriate client experience. Perform basic product services including strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes. Sales: Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements. Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales (straps, links). Partner with Boutique colleagues on sales (accessories, watches, and jewelry). Daily Operational Support: Understand and comply with Cartier security and operational procedures (product handling, inventory control, etc.). Partner and assist with Boutique daily setup and breakdown for opening/closing. Assist with Boutique projects as needed (inventory, organization, restocking of supplies). Assist in the merchandising and overall daily maintenance of the cases (visual standards, product maintenance, and understock organization). Qualifications
Education: College degree preferred. Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment. General knowledge of timepiece movements and jewellery preferred. Technical Skills: Must be available to work retail hours including weekends. Ability to work in a fast-paced retail store environment. Computer and internet savvy. MS Office experience required; SAP knowledge preferred. Personal Skills: Additional language skills (Mandarin, Portuguese, Russian) are a plus. Excellent interpersonal and communication skills. Strong understanding of customer service needs and priorities. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Ability to project an approachable and professional image in personal appearance, manner, and demeanor. Education, experience, and skill requirements are subject to amendment as needed at the sole discretion of the employer. Compensation and Benefits
Base hourly is between $20 - $27/HR; please note hourly will be negotiated based on relevant skills and experience. Expected Salary Range: $39,900 to $60,000. Salaries will be negotiated based on relevant skills and experience. We Offer: We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Wellness and work-life balance benefits include a wellness reimbursement and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives. At Richemont, We Craft the Future! Expected Salary Range: $39,900 to $60,000. Referrals increase your chances of interviewing at Cartier by 2x. Get notified about new Service Advisor jobs in Short Hills, NJ.
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SERVICE ADVISOR - CARTIER, SHORT HILLS. JOB MISSION: As an Ambassador of client service and communication for the Maison, the advisor is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. They will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience. Responsibilities
Client Service and Client Communication: Deliver a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations. Meet and/or exceed service timeframes and client expectations for Maison-appropriate follow-up to service. Understand the client’s needs and identify and discuss appropriate solutions. Communicate and respond to clients inquiries based on strong knowledge of technical explanations of service. Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison-appropriate client experience. Perform basic product services including strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes. Sales: Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements. Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales (straps, links). Partner with Boutique colleagues on sales (accessories, watches, and jewelry). Daily Operational Support: Understand and comply with Cartier security and operational procedures (product handling, inventory control, etc.). Partner and assist with Boutique daily setup and breakdown for opening/closing. Assist with Boutique projects as needed (inventory, organization, restocking of supplies). Assist in the merchandising and overall daily maintenance of the cases (visual standards, product maintenance, and understock organization). Qualifications
Education: College degree preferred. Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment. General knowledge of timepiece movements and jewellery preferred. Technical Skills: Must be available to work retail hours including weekends. Ability to work in a fast-paced retail store environment. Computer and internet savvy. MS Office experience required; SAP knowledge preferred. Personal Skills: Additional language skills (Mandarin, Portuguese, Russian) are a plus. Excellent interpersonal and communication skills. Strong understanding of customer service needs and priorities. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Ability to project an approachable and professional image in personal appearance, manner, and demeanor. Education, experience, and skill requirements are subject to amendment as needed at the sole discretion of the employer. Compensation and Benefits
Base hourly is between $20 - $27/HR; please note hourly will be negotiated based on relevant skills and experience. Expected Salary Range: $39,900 to $60,000. Salaries will be negotiated based on relevant skills and experience. We Offer: We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Wellness and work-life balance benefits include a wellness reimbursement and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives. At Richemont, We Craft the Future! Expected Salary Range: $39,900 to $60,000. Referrals increase your chances of interviewing at Cartier by 2x. Get notified about new Service Advisor jobs in Short Hills, NJ.
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