W&O, a Vytl Company
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Customer Service Specialist I
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W&O, a Vytl Company Job Summary The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel. Primary Duties & Responsibilities
Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution. Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders. Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers. Routinely communicate with external suppliers to monitor delivery dates Send Sales Order Acknowledgement to the customer and communicate order updates Complete forms to request new customers, bill to/ship to addresses and/or vendors Assist with changes/updates to sales orders and purchase orders Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution. Engage necessary resources to resolve order fulfillment issues when they arise Follow order fulfillment process for product availability and production determination Positional Requirements & Qualifications
Education & Experience Oracle experience preferred, but not required High School diploma College degree (preferred) Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred) Skills & Abilities: Customer-focused attitude (internal/external) Highly organized Self-directed learner Effective time-management Detail-oriented Must be able to travel and have a clear driving record in accordance to company driving guidelines Clear background check and drug/alcohol screening Essential Physical Functions
Travel: less than 5% Lifting up to 20 pounds Bending, stooping, walking Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Maritime Transportation
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Customer Service Specialist I
role at
W&O, a Vytl Company Job Summary The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel. Primary Duties & Responsibilities
Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution. Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders. Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers. Routinely communicate with external suppliers to monitor delivery dates Send Sales Order Acknowledgement to the customer and communicate order updates Complete forms to request new customers, bill to/ship to addresses and/or vendors Assist with changes/updates to sales orders and purchase orders Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution. Engage necessary resources to resolve order fulfillment issues when they arise Follow order fulfillment process for product availability and production determination Positional Requirements & Qualifications
Education & Experience Oracle experience preferred, but not required High School diploma College degree (preferred) Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred) Skills & Abilities: Customer-focused attitude (internal/external) Highly organized Self-directed learner Effective time-management Detail-oriented Must be able to travel and have a clear driving record in accordance to company driving guidelines Clear background check and drug/alcohol screening Essential Physical Functions
Travel: less than 5% Lifting up to 20 pounds Bending, stooping, walking Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Maritime Transportation
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