Ashley Furniture Industries
Customer Relationship Account Specialist
Ashley Furniture Industries, Tamarack, Wisconsin, United States
Customer Relationship Account Specialist
Join to apply for the
Customer Relationship Account Specialist
role at
Ashley Furniture Industries .
Job Title: Customer Experience Account Specialist Locations: Arcadia, WI Remote: No
What You’ll Do
Deliver outstanding service through professional and friendly phone and email interactions.
Collaborate with sales, supply chain, credit, transportation, and distribution teams to ensure smooth order processing and delivery.
Resolve customer concerns with creative solutions and proactive problem‑solving.
Maintain accurate records of customer interactions to drive continuous improvement.
What We’re Looking For
High school diploma or equivalent.
At least one year of customer service experience or a related field.
Strong communication skills with the ability to connect with people of all backgrounds.
A welcoming and professional attitude, with excellent telephone etiquette.
Attention to detail and the ability to multitask in a fast‑paced environment.
Proficiency in Microsoft Office and online tools.
Problem‑solving skills with a proactive and positive mindset.
Why You’ll Love This Role
Be part of a team that values and celebrates individuality.
Gain hands‑on experience in retail customer service, tech support, and order fulfillment.
Make a meaningful impact by ensuring every customer feels heard and valued.
Who We Are At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we create solutions, not excuses, and we’re always searching for better ways to deliver an exceptional customer experience. Ashley Furniture is #1 in our industry.
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
Without hesitation, uses candor and is direct in communication
Is tough‑minded in working in and meeting the demands of reality
Always tells the truth and follows through on commitments
Passion, Drive, Discipline
Enjoys working hard and pursues work with energy, drive, and willpower to finish
Is disciplined in developing consistency into work processes
Is focused and relentless in achieving goals
Continuous Improvement / Operational Excellence
Fights to take costs and waste out of the system
Seeks to understand “why” something works the way it does, and through study and improvement determines how to better all processes and systems
Strives for more in all areas of work by developing measurements, setting goals and working on ways to exceed goals through problem‑solving methods that look beyond the obvious
Dirty Fingernail
Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/her
Has an insatiable curiosity and takes a “Go and See” approach to understand the current state of the business and the competitive realities
Takes a hands‑on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 “Whys”
Growth Focused
Understands the customer’s needs and wants, then challenges current ways of doing business that inhibit growth and organizes work to meet those needs.
Is competitive by studying the competition and is aggressive in looking for ways to beat them
Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
About To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page.
We are an equal opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.
Winona, MN $65,000.00-$85,000.00.
#J-18808-Ljbffr
Customer Relationship Account Specialist
role at
Ashley Furniture Industries .
Job Title: Customer Experience Account Specialist Locations: Arcadia, WI Remote: No
What You’ll Do
Deliver outstanding service through professional and friendly phone and email interactions.
Collaborate with sales, supply chain, credit, transportation, and distribution teams to ensure smooth order processing and delivery.
Resolve customer concerns with creative solutions and proactive problem‑solving.
Maintain accurate records of customer interactions to drive continuous improvement.
What We’re Looking For
High school diploma or equivalent.
At least one year of customer service experience or a related field.
Strong communication skills with the ability to connect with people of all backgrounds.
A welcoming and professional attitude, with excellent telephone etiquette.
Attention to detail and the ability to multitask in a fast‑paced environment.
Proficiency in Microsoft Office and online tools.
Problem‑solving skills with a proactive and positive mindset.
Why You’ll Love This Role
Be part of a team that values and celebrates individuality.
Gain hands‑on experience in retail customer service, tech support, and order fulfillment.
Make a meaningful impact by ensuring every customer feels heard and valued.
Who We Are At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we create solutions, not excuses, and we’re always searching for better ways to deliver an exceptional customer experience. Ashley Furniture is #1 in our industry.
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
Without hesitation, uses candor and is direct in communication
Is tough‑minded in working in and meeting the demands of reality
Always tells the truth and follows through on commitments
Passion, Drive, Discipline
Enjoys working hard and pursues work with energy, drive, and willpower to finish
Is disciplined in developing consistency into work processes
Is focused and relentless in achieving goals
Continuous Improvement / Operational Excellence
Fights to take costs and waste out of the system
Seeks to understand “why” something works the way it does, and through study and improvement determines how to better all processes and systems
Strives for more in all areas of work by developing measurements, setting goals and working on ways to exceed goals through problem‑solving methods that look beyond the obvious
Dirty Fingernail
Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/her
Has an insatiable curiosity and takes a “Go and See” approach to understand the current state of the business and the competitive realities
Takes a hands‑on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 “Whys”
Growth Focused
Understands the customer’s needs and wants, then challenges current ways of doing business that inhibit growth and organizes work to meet those needs.
Is competitive by studying the competition and is aggressive in looking for ways to beat them
Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
About To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page.
We are an equal opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.
Winona, MN $65,000.00-$85,000.00.
#J-18808-Ljbffr