Lahlouh, Inc
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Print Project Manager
role at
Lahlouh, Inc
Lahlouh’s business model is built on solving end‑to‑end supply chain problems, not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that meet all the communication needs of our clients’ dynamic and evolving marketplaces.
Lahlouh’s mission is to provide the highest quality, most cost‑effective business communications solutions available.
Core capabilities include:
Sheet‑fed offset print
Fulfillment / distribution logistics
Digital print, including large format
Packaging
Mailing
Online (e‑commerce) solutions
Bindery, finishing and assembly
Workflow automation solutions
Graphic design
Promotions / advertising specialties
Position:
Print Project Manager
Reports to:
VP of Sales
FLSA Status:
Exempt
Department:
Project Management
Location/Shift:
Monroe/Blue Ash, OH / 1st Shift
Essential Function:
This position is exempt and will work with Account Executives, customers, and production personnel in a team environment to provide in‑house support for Sales and Customers. It ensures accurate job specifications, facilitates production workflows, and monitors all jobs through production to meet delivery commitments.
Job Responsibilities:
Obtain accurate and complete job specifications from Account Executive/Customer
Perform all order entry functions
Manage all aspects of the job workflow: job entry, review of specifications, review of estimates, job status management, schedule updates, proofing process, change order process, job‑related communication, etc.
Provide in‑house support for Account Executive when customers need assistance ensuring prompt attention to any inquiry
Communicate with planning, scheduling and production personnel related to work in process
Coordinate job schedules when jobs have critical deadline requirements or processes that require extra time
Check proofs prior to forwarding to Account Executive or customer
Coordinate delivery of proofs to customer and follow up on their return
Ensure all changes in specifications and schedule are documented via change order
Track jobs throughout production to ensure on‑time delivery
Manage all ship lines and due dates, including partials, distributions, samples, etc.
Keep Account Executive abreast of all production issues and/or delays
Assist in coordination of press checks and mailing audits with Sales Executive/Customer; handle press check or mailing audit with Customer in Sales Executive's absence
Perform tasks for material pick up / delivery in a timely manner
Provide required information to mailing Team Lead (final counts, type(s) of postage, piece weight, etc.)
Facilitate the creation of postage invoice for mailing jobs
Create and maintain accurate inventory management processes for all finished goods inventory: expected arrivals, OMS onboarding, material creation, SKU maintenance, BOM creation, etc.
Understand and adhere to all job‑related procedures, forms, policies and training documents
Develop tools and systems for effective management of large‑scale projects (spreadsheets, shared documents, filing systems, sample management, etc.)
Attend and schedule all job‑specific meetings, as needed
Participate in client meetings, as needed
Document non‑conformances, participate in problem resolution, conduct root cause analysis and contribute to continuous improvement processes
Work directly with customer, as needed, on pre‑sale processes (estimate requests, proposals, preflights, etc.) and job‑related activities (press checks, specification changes, schedule requests, etc.)
Assist in communication between customer, account executive and production
Support account executive with sales support, as needed, such as CRM entry, billing assistance, CAD requests, time studies, etc.
Experience Required:
Five years minimum experience in the Print Industry
Three years minimum experience with project management, organization of large‑scale projects and multi‑tasking
Comfortable with general aspects of graphic design, prepress, offset printing, digital printing, bindery, mailing, packaging, inventory management, fulfillment, assembly and online/automated workflows
Strong communication skills (written and verbal) and ability to articulate complex details
Experience working directly with clients (customer service skills, problem resolution skills, phone skills, etc.)
Direct mailing experience preferred
College degree preferred
Software / Equipment Specific:
Working knowledge of PC platform
Working knowledge of applicable modules and system software, computer navigation, internet browsing, etc.
Proficiency working with software applications, such as: MS Outlook, MS Excel, MS Word, Google Docs, Acrobat Creative, PDF Reader, etc.
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Print Project Manager
role at
Lahlouh, Inc
Lahlouh’s business model is built on solving end‑to‑end supply chain problems, not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that meet all the communication needs of our clients’ dynamic and evolving marketplaces.
Lahlouh’s mission is to provide the highest quality, most cost‑effective business communications solutions available.
Core capabilities include:
Sheet‑fed offset print
Fulfillment / distribution logistics
Digital print, including large format
Packaging
Mailing
Online (e‑commerce) solutions
Bindery, finishing and assembly
Workflow automation solutions
Graphic design
Promotions / advertising specialties
Position:
Print Project Manager
Reports to:
VP of Sales
FLSA Status:
Exempt
Department:
Project Management
Location/Shift:
Monroe/Blue Ash, OH / 1st Shift
Essential Function:
This position is exempt and will work with Account Executives, customers, and production personnel in a team environment to provide in‑house support for Sales and Customers. It ensures accurate job specifications, facilitates production workflows, and monitors all jobs through production to meet delivery commitments.
Job Responsibilities:
Obtain accurate and complete job specifications from Account Executive/Customer
Perform all order entry functions
Manage all aspects of the job workflow: job entry, review of specifications, review of estimates, job status management, schedule updates, proofing process, change order process, job‑related communication, etc.
Provide in‑house support for Account Executive when customers need assistance ensuring prompt attention to any inquiry
Communicate with planning, scheduling and production personnel related to work in process
Coordinate job schedules when jobs have critical deadline requirements or processes that require extra time
Check proofs prior to forwarding to Account Executive or customer
Coordinate delivery of proofs to customer and follow up on their return
Ensure all changes in specifications and schedule are documented via change order
Track jobs throughout production to ensure on‑time delivery
Manage all ship lines and due dates, including partials, distributions, samples, etc.
Keep Account Executive abreast of all production issues and/or delays
Assist in coordination of press checks and mailing audits with Sales Executive/Customer; handle press check or mailing audit with Customer in Sales Executive's absence
Perform tasks for material pick up / delivery in a timely manner
Provide required information to mailing Team Lead (final counts, type(s) of postage, piece weight, etc.)
Facilitate the creation of postage invoice for mailing jobs
Create and maintain accurate inventory management processes for all finished goods inventory: expected arrivals, OMS onboarding, material creation, SKU maintenance, BOM creation, etc.
Understand and adhere to all job‑related procedures, forms, policies and training documents
Develop tools and systems for effective management of large‑scale projects (spreadsheets, shared documents, filing systems, sample management, etc.)
Attend and schedule all job‑specific meetings, as needed
Participate in client meetings, as needed
Document non‑conformances, participate in problem resolution, conduct root cause analysis and contribute to continuous improvement processes
Work directly with customer, as needed, on pre‑sale processes (estimate requests, proposals, preflights, etc.) and job‑related activities (press checks, specification changes, schedule requests, etc.)
Assist in communication between customer, account executive and production
Support account executive with sales support, as needed, such as CRM entry, billing assistance, CAD requests, time studies, etc.
Experience Required:
Five years minimum experience in the Print Industry
Three years minimum experience with project management, organization of large‑scale projects and multi‑tasking
Comfortable with general aspects of graphic design, prepress, offset printing, digital printing, bindery, mailing, packaging, inventory management, fulfillment, assembly and online/automated workflows
Strong communication skills (written and verbal) and ability to articulate complex details
Experience working directly with clients (customer service skills, problem resolution skills, phone skills, etc.)
Direct mailing experience preferred
College degree preferred
Software / Equipment Specific:
Working knowledge of PC platform
Working knowledge of applicable modules and system software, computer navigation, internet browsing, etc.
Proficiency working with software applications, such as: MS Outlook, MS Excel, MS Word, Google Docs, Acrobat Creative, PDF Reader, etc.
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#J-18808-Ljbffr