Canteen North America
Overview
Canteen, a leader in vending, micro-markets, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and enjoys working with both people and technology. You’ll play a central role in keeping equipment up and running, ensuring clients experience dependable, high-quality service.
Location Location: Virginia / West Virginia / Kentucky Region
Salary Salary: $55,000 - $65,000 / year
Other compensation Other Forms of Compensation: Yearly Bonus Opportunity
Key Responsibilities
Oversee the scheduling and dispatching of service calls for vending machines, micro-markets, and office coffee equipment.
Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
Monitor and ensure timely completion of all service work orders.
Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
Track performance metrics and analyze service data to improve response times and technician productivity.
Utilize service management systems and scheduling software to manage daily workflows.
Support a culture of accountability, customer focus, and continuous improvement within the service team.
Qualifications
Prior experience in service operations, scheduling, or dispatch management—ideally in a vending, foodservice, or route-based industry preferred.
Strong technical aptitude and comfort using service management software or similar tools.
Excellent communication, organization, and multitasking skills.
Ability to work independently while maintaining strong collaboration with remote teams.
Customer-first mindset with a proactive, problem-solving approach.
Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.
Apply Apply to Canteen today! Canteen is a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs) Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Req ID: 1478788
Canteen
Leticia Pinon
#J-18808-Ljbffr
Location Location: Virginia / West Virginia / Kentucky Region
Salary Salary: $55,000 - $65,000 / year
Other compensation Other Forms of Compensation: Yearly Bonus Opportunity
Key Responsibilities
Oversee the scheduling and dispatching of service calls for vending machines, micro-markets, and office coffee equipment.
Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
Monitor and ensure timely completion of all service work orders.
Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
Track performance metrics and analyze service data to improve response times and technician productivity.
Utilize service management systems and scheduling software to manage daily workflows.
Support a culture of accountability, customer focus, and continuous improvement within the service team.
Qualifications
Prior experience in service operations, scheduling, or dispatch management—ideally in a vending, foodservice, or route-based industry preferred.
Strong technical aptitude and comfort using service management software or similar tools.
Excellent communication, organization, and multitasking skills.
Ability to work independently while maintaining strong collaboration with remote teams.
Customer-first mindset with a proactive, problem-solving approach.
Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.
Apply Apply to Canteen today! Canteen is a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs) Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Req ID: 1478788
Canteen
Leticia Pinon
#J-18808-Ljbffr