Prince William County
Senior Human Services Caseworker (Quality Assurance)
Prince William County, Virginia, Minnesota, United States, 55792
Senior Human Services Caseworker (Quality Assurance)
PWC DSS is looking for a high‑energy, solution‑focused trailblazer to join our quality assurance team.
You must be well organized, pay attention to detail, and deliver the message with accuracy and empathy.
Role Summary This Senior Caseworker focuses on Quality Assurance across Children and Family Services program areas.
The core duties include interpreting and explaining policy‑related material for Intake, Child Protective Services (CPS), Ongoing, Foster Care, Adult Services, and Adult Protective Services; identifying key performance indicators; and helping staff adjust their work styles to achieve maximum output.
Key Responsibilities
Interpret and explain policy for multiple program areas.
Identify key performance indicators (KPIs) and recommend improvements.
Provide coaching and guidance to staff to enhance quality and efficiency.
Perform quality audits and recommendations for program improvements.
Minimum Requirements
Bachelor’s degree in social work or other human services field, or any bachelor’s degree with at least two years of relevant experience in a human services area.
Preferred Qualifications
Master’s degree in social work or another human services‑related field.
Experience teaching or training large groups of staff.
5+ years APS, CPS, and Foster Care experience.
Proficiency entering information into OASIS and Peer Place.
2+ years experience in Quality Assurance and Supervision.
Special Requirements
All DSS staff must be available to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
Must pass criminal history, child protective services, and DMV background checks.
Resource/foster parents for youth in the Prince William foster care program may not be employed by the Prince William Department of Social Services.
Must possess a valid driver’s license and be eligible to drive for work.
Work Schedule Monday through Friday, 8:30 a.m. – 5:00 p.m. Possible after‑hours work for emergencies or special assignments.
Following the first 90 days of in‑person training, telework may be permitted at the supervisor’s discretion.
Hiring Salary Range $76,069.50 to $104,676.00
Benefits
Retirement from the Virginia Retirement System (VRS)
401(a) and 457 retirement savings and investment plans
Paid Annual, Personal, Sick Leave, and Holidays
Optional Group Medical and Dental Health Plans
Optional Group Life Insurance
Employee Assistance Program (EAP)
Career Development Opportunities
EEO Statement Prince William County is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
NOTE The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
#J-18808-Ljbffr
You must be well organized, pay attention to detail, and deliver the message with accuracy and empathy.
Role Summary This Senior Caseworker focuses on Quality Assurance across Children and Family Services program areas.
The core duties include interpreting and explaining policy‑related material for Intake, Child Protective Services (CPS), Ongoing, Foster Care, Adult Services, and Adult Protective Services; identifying key performance indicators; and helping staff adjust their work styles to achieve maximum output.
Key Responsibilities
Interpret and explain policy for multiple program areas.
Identify key performance indicators (KPIs) and recommend improvements.
Provide coaching and guidance to staff to enhance quality and efficiency.
Perform quality audits and recommendations for program improvements.
Minimum Requirements
Bachelor’s degree in social work or other human services field, or any bachelor’s degree with at least two years of relevant experience in a human services area.
Preferred Qualifications
Master’s degree in social work or another human services‑related field.
Experience teaching or training large groups of staff.
5+ years APS, CPS, and Foster Care experience.
Proficiency entering information into OASIS and Peer Place.
2+ years experience in Quality Assurance and Supervision.
Special Requirements
All DSS staff must be available to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
Must pass criminal history, child protective services, and DMV background checks.
Resource/foster parents for youth in the Prince William foster care program may not be employed by the Prince William Department of Social Services.
Must possess a valid driver’s license and be eligible to drive for work.
Work Schedule Monday through Friday, 8:30 a.m. – 5:00 p.m. Possible after‑hours work for emergencies or special assignments.
Following the first 90 days of in‑person training, telework may be permitted at the supervisor’s discretion.
Hiring Salary Range $76,069.50 to $104,676.00
Benefits
Retirement from the Virginia Retirement System (VRS)
401(a) and 457 retirement savings and investment plans
Paid Annual, Personal, Sick Leave, and Holidays
Optional Group Medical and Dental Health Plans
Optional Group Life Insurance
Employee Assistance Program (EAP)
Career Development Opportunities
EEO Statement Prince William County is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
NOTE The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
#J-18808-Ljbffr