Progyny, Inc.
Job Title
Contact Center Manager - RN License Employer: Progyny, Inc. Overview
Progyny is looking for a Contact Center Manager who will be responsible for managing multiple supervisors, ensuring the achievement of service-level targets, operational efficiency, inventory management and overall customer satisfaction. This role involves planning, team development, and performance management. What You’ll Do
Manage the day-to-day operations of the contact center, ensuring that all member impacting processes and procedures are optimized. This individual will be leading both Clinical and non-clinical team members Develop and implement strategies to improve productivity, member satisfaction, and operational efficiency Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results Support training and development initiatives for all contact center agents Analyze contact center data and generate reports for senior management on performance metrics Work closely with other departments to enhance cross-functional processes and resolve customer-related issues Drive continuous improvement initiatives within the contact center Attend and serve as a liaison in Member Services impacting meetings and cross-functional collaborations Qualifications
5+ years of contact center experience, including 3+ years in a leadership role Must hold a valid RN license, with Fertility or Labor and Delivery experience preferred Proven track record of improving customer service performance and efficiency Excellent communication and leadership skills Proven problem-solving and analytical skills Strong understanding of contact center technology, analytics, and metrics Other Information
Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. We offer a comprehensive benefits solution with concierge support, education, and access to a premier network of fertility and women’s health specialists. Equal Opportunity Employer: Progyny is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com. For more information about Progyny, visit www.progyny.com.
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Contact Center Manager - RN License Employer: Progyny, Inc. Overview
Progyny is looking for a Contact Center Manager who will be responsible for managing multiple supervisors, ensuring the achievement of service-level targets, operational efficiency, inventory management and overall customer satisfaction. This role involves planning, team development, and performance management. What You’ll Do
Manage the day-to-day operations of the contact center, ensuring that all member impacting processes and procedures are optimized. This individual will be leading both Clinical and non-clinical team members Develop and implement strategies to improve productivity, member satisfaction, and operational efficiency Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results Support training and development initiatives for all contact center agents Analyze contact center data and generate reports for senior management on performance metrics Work closely with other departments to enhance cross-functional processes and resolve customer-related issues Drive continuous improvement initiatives within the contact center Attend and serve as a liaison in Member Services impacting meetings and cross-functional collaborations Qualifications
5+ years of contact center experience, including 3+ years in a leadership role Must hold a valid RN license, with Fertility or Labor and Delivery experience preferred Proven track record of improving customer service performance and efficiency Excellent communication and leadership skills Proven problem-solving and analytical skills Strong understanding of contact center technology, analytics, and metrics Other Information
Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. We offer a comprehensive benefits solution with concierge support, education, and access to a premier network of fertility and women’s health specialists. Equal Opportunity Employer: Progyny is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com. For more information about Progyny, visit www.progyny.com.
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