Quality Management Group
Maintenance Technician - The Orchard
Quality Management Group, Santa Ana, California, United States, 92725
Maintenance Technician - The Orchard
Quality Management Group
Join an organization that prioritizes integrity, innovation, teamwork, and excellence. Our positive, supportive environment promotes professional development and provides comprehensive resources to help you thrive personally and professionally.
What We Offer:
Career Advancement: Expand your professional expertise and growth opportunities within affordable housing management.
Healthy Work-Life Balance: Generous paid time off and a respectful, supportive team culture.
Outstanding Benefits: Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program.
Collaborative Atmosphere: Be part of a team-driven environment focused on solving challenges, efficiency, and ongoing improvement.
About the Role:
Quality Management Group seeks a skilled and dedicated Maintenance Technician for our affordable housing community in Santa Ana, CA area. In this vital position, you will be responsible for ensuring the safety, cleanliness, and optimal functioning of all community spaces and apartment homes. As the Onsite Maintenance Technician, you will live onsite and play a key role in supporting resident satisfaction, completing timely repairs, and maintaining high standards for property operations.
What You'll Do:
PROPERTY OPERATIONS
Maintain all areas of the property to ensure a safe, clean, and attractive environment for residents and staff.
Perform custodial duties including sweeping, mopping, vacuuming, trash removal, and window cleaning in all common areas.
Identify, document, and repair health and safety risks throughout the property.
Coordinate and oversee repairs in common areas, including managing third‑party vendors as needed.
Record, track, and complete work orders in Yardi for both common areas and individual units within established timelines.
Keep the maintenance shop and storage areas clean, organized, and equipment in good condition.
Assist with scheduling and preparing vacant units for new residents.
Support the Community Manager in conducting annual apartment inspections.
Stay informed about current vendor and supplier contracts.
Respond to after‑hours, weekend, and holiday emergency repair needs.
Perform other property maintenance duties as assigned.
COMPLIANCE
Participate in all assigned maintenance projects and training sessions.
Comply with Fair Housing and Harassment Awareness protocols in all tasks and assignments.
Always maintain a safe and compliant work environment.
FINANCIAL
Forecast and maintain inventory of parts and supplies according to company protocols for property repair needs.
HUMAN RESOURCES
Submit personal time and expenses weekly to the Supervisor.
Maintain positive relationships with internal departments.
Hold a valid California Driver’s License.
Authorized to work in the United States.
CUSTOMER SERVICE
Respond promptly and professionally to resident complaints and requests.
Foster a community of preservation and pride, maintaining a clean and presentable environment for residents and visitors.
Represent Quality Management Group by maintaining professional attire and wearing the company‑issued uniform.
COMMUNITY RELATIONS & TEAMWORK
Collaborate with the Maintenance Supervisor and Community Manager to maintain positive relationships with residents and external partners.
Assist with the planning and delivery of resident programs and community initiatives.
Attend company‑sponsored team development events, which may occasionally require overnight travel.
Support other property locations as needed to ensure operational continuity.
Flexibility to work nights, weekends, and holidays based on community needs.
GENERAL EXPECTATIONS
Attend company-sponsored events and training sessions to support professional development and team growth; these may occasionally require overnight travel.
Provide maintenance support at various community locations as needed.
Demonstrate flexibility and availability to work some nights, weekends, and holidays based on the operational needs of the community.
Maintain an organized inventory of company tools and equipment, ensuring all are in good working order for general maintenance and facility upkeep.
Living onsite is an essential function and condition of this role.
What We’re Looking For: Customer Service & Communication:
Demonstrated excellence in customer service; flexible, collaborative team player able to interact professionally at all levels. Strong written and verbal communication skills, exercising diplomacy and discretion.
Work Ethic & Professionalism:
Strong work ethic with a positive attitude. Displays initiative, personal awareness, integrity, and professionalism at all times. Handles high‑stress situations effectively and maintains confidentiality.
Relationship-Building:
Ability to build positive relationships within the organization and with external partners while serving as an ambassador for Quality Management Group.
Time & Project Management:
Outstanding time management, organizational, and project management skills. Able to prioritize, organize, and manage multiple tasks in a fast‑paced, deadline-driven, team-oriented environment with attention to detail.
Industry Passion:
Genuine interest and understanding of the affordable housing/property management industry and company mission.
Language & Math:
Proficient in reading, writing, and speaking English for effective communication with management, residents, coworkers, and supervisors. Basic math skills required.
Technical & Maintenance Skills:
Minor electrical repairs (appliances, fixtures, switches, outlets)
Minor plumbing (clearing drains, replacing fittings/faucets)
Replacing tiles, screens, garbage disposals, fixtures, appliances, window blinds, locks
Minor carpentry (cabinetry repair, doors/windows, sanding/refinishing, fence repair)
Grounds repairs (sprinklers, valves, timers)
Minor masonry, concrete, roofing, fencing, and painting
Safe operation of equipment, machines, and tools per manufacturer specifications
Knowledge of water/gas meter shutoffs and sewer cleanouts for common areas and units
Understanding of SDS protocols for workplace safety
Compliance & Inclusion:
Knowledge of EEO and Fair Housing policies; commitment to diversity, inclusion, and maintaining a harassment‑free work environment.
Experience & Education:
Minimum high school diploma or equivalent required. At least two years of recent experience in apartment property management or a related maintenance field.
Physical Demands:
Ability to work indoors and outdoors in all weather conditions and varying noise levels
Regular use of hands to grip, handle, and operate hand/power tools
Frequent movement around the property (offices, units, rooftops, etc.), including up to 7–8 hours of walking per day
Occasional lifting/moving up to 50 lbs.; ability to climb, balance, stoop, kneel, crouch, and crawl
Operate computers, office equipment, and handheld devices
Adequate vision and hearing for communication
Ready to Make an Impact?
Join Quality Management Group in Santa Ana, CA where your skills and passion can genuinely improve communities and transform lives. Apply today to become a vital part of our mission-driven team!
Quality Management Group is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company Description
At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing. Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties. At Quality Management Group, we know that it is more than just a place to live, it’s a home. And here – it’s good to be home.
#J-18808-Ljbffr
Join an organization that prioritizes integrity, innovation, teamwork, and excellence. Our positive, supportive environment promotes professional development and provides comprehensive resources to help you thrive personally and professionally.
What We Offer:
Career Advancement: Expand your professional expertise and growth opportunities within affordable housing management.
Healthy Work-Life Balance: Generous paid time off and a respectful, supportive team culture.
Outstanding Benefits: Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program.
Collaborative Atmosphere: Be part of a team-driven environment focused on solving challenges, efficiency, and ongoing improvement.
About the Role:
Quality Management Group seeks a skilled and dedicated Maintenance Technician for our affordable housing community in Santa Ana, CA area. In this vital position, you will be responsible for ensuring the safety, cleanliness, and optimal functioning of all community spaces and apartment homes. As the Onsite Maintenance Technician, you will live onsite and play a key role in supporting resident satisfaction, completing timely repairs, and maintaining high standards for property operations.
What You'll Do:
PROPERTY OPERATIONS
Maintain all areas of the property to ensure a safe, clean, and attractive environment for residents and staff.
Perform custodial duties including sweeping, mopping, vacuuming, trash removal, and window cleaning in all common areas.
Identify, document, and repair health and safety risks throughout the property.
Coordinate and oversee repairs in common areas, including managing third‑party vendors as needed.
Record, track, and complete work orders in Yardi for both common areas and individual units within established timelines.
Keep the maintenance shop and storage areas clean, organized, and equipment in good condition.
Assist with scheduling and preparing vacant units for new residents.
Support the Community Manager in conducting annual apartment inspections.
Stay informed about current vendor and supplier contracts.
Respond to after‑hours, weekend, and holiday emergency repair needs.
Perform other property maintenance duties as assigned.
COMPLIANCE
Participate in all assigned maintenance projects and training sessions.
Comply with Fair Housing and Harassment Awareness protocols in all tasks and assignments.
Always maintain a safe and compliant work environment.
FINANCIAL
Forecast and maintain inventory of parts and supplies according to company protocols for property repair needs.
HUMAN RESOURCES
Submit personal time and expenses weekly to the Supervisor.
Maintain positive relationships with internal departments.
Hold a valid California Driver’s License.
Authorized to work in the United States.
CUSTOMER SERVICE
Respond promptly and professionally to resident complaints and requests.
Foster a community of preservation and pride, maintaining a clean and presentable environment for residents and visitors.
Represent Quality Management Group by maintaining professional attire and wearing the company‑issued uniform.
COMMUNITY RELATIONS & TEAMWORK
Collaborate with the Maintenance Supervisor and Community Manager to maintain positive relationships with residents and external partners.
Assist with the planning and delivery of resident programs and community initiatives.
Attend company‑sponsored team development events, which may occasionally require overnight travel.
Support other property locations as needed to ensure operational continuity.
Flexibility to work nights, weekends, and holidays based on community needs.
GENERAL EXPECTATIONS
Attend company-sponsored events and training sessions to support professional development and team growth; these may occasionally require overnight travel.
Provide maintenance support at various community locations as needed.
Demonstrate flexibility and availability to work some nights, weekends, and holidays based on the operational needs of the community.
Maintain an organized inventory of company tools and equipment, ensuring all are in good working order for general maintenance and facility upkeep.
Living onsite is an essential function and condition of this role.
What We’re Looking For: Customer Service & Communication:
Demonstrated excellence in customer service; flexible, collaborative team player able to interact professionally at all levels. Strong written and verbal communication skills, exercising diplomacy and discretion.
Work Ethic & Professionalism:
Strong work ethic with a positive attitude. Displays initiative, personal awareness, integrity, and professionalism at all times. Handles high‑stress situations effectively and maintains confidentiality.
Relationship-Building:
Ability to build positive relationships within the organization and with external partners while serving as an ambassador for Quality Management Group.
Time & Project Management:
Outstanding time management, organizational, and project management skills. Able to prioritize, organize, and manage multiple tasks in a fast‑paced, deadline-driven, team-oriented environment with attention to detail.
Industry Passion:
Genuine interest and understanding of the affordable housing/property management industry and company mission.
Language & Math:
Proficient in reading, writing, and speaking English for effective communication with management, residents, coworkers, and supervisors. Basic math skills required.
Technical & Maintenance Skills:
Minor electrical repairs (appliances, fixtures, switches, outlets)
Minor plumbing (clearing drains, replacing fittings/faucets)
Replacing tiles, screens, garbage disposals, fixtures, appliances, window blinds, locks
Minor carpentry (cabinetry repair, doors/windows, sanding/refinishing, fence repair)
Grounds repairs (sprinklers, valves, timers)
Minor masonry, concrete, roofing, fencing, and painting
Safe operation of equipment, machines, and tools per manufacturer specifications
Knowledge of water/gas meter shutoffs and sewer cleanouts for common areas and units
Understanding of SDS protocols for workplace safety
Compliance & Inclusion:
Knowledge of EEO and Fair Housing policies; commitment to diversity, inclusion, and maintaining a harassment‑free work environment.
Experience & Education:
Minimum high school diploma or equivalent required. At least two years of recent experience in apartment property management or a related maintenance field.
Physical Demands:
Ability to work indoors and outdoors in all weather conditions and varying noise levels
Regular use of hands to grip, handle, and operate hand/power tools
Frequent movement around the property (offices, units, rooftops, etc.), including up to 7–8 hours of walking per day
Occasional lifting/moving up to 50 lbs.; ability to climb, balance, stoop, kneel, crouch, and crawl
Operate computers, office equipment, and handheld devices
Adequate vision and hearing for communication
Ready to Make an Impact?
Join Quality Management Group in Santa Ana, CA where your skills and passion can genuinely improve communities and transform lives. Apply today to become a vital part of our mission-driven team!
Quality Management Group is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company Description
At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing. Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties. At Quality Management Group, we know that it is more than just a place to live, it’s a home. And here – it’s good to be home.
#J-18808-Ljbffr