Brightree
Customer Support Representative, Pharmacy
Brightree, Myrtle Point, Oregon, United States, 97458
Employer Industry: Healthcare Technology
Why consider this job opportunity:
Salary up to $40.29 per hour Comprehensive benefits package including medical, vision, dental, and life insurance Flexible work arrangements with the ability to thrive in a remote environment Generous Paid Time Off (PTO) policy with 15 days in the first year and 14 weeks of primary caregiver leave Opportunities for personal and professional growth within a supportive and innovative culture Employee Stock Purchase Plan (ESPP) and tuition assistance available What to Expect (Job Responsibilities):
Respond to customer inquiries regarding Brightree Business Management Software for Pharmacy solutions with professionalism and efficiency Diagnose and resolve a wide range of technical and non-technical issues via phone and electronic communication Document new issues and frequently asked questions (FAQs) to enhance the knowledge base Identify and elevate critical issues, ensuring timely communication and resolution Collaborate with customers to ensure solutions align with their operational needs What is Required (Qualifications):
Prior experience in a help desk or customer support role, specifically with pharmacy/home infusion software Strong understanding of pharmacy/home infusion workflows and NCPDP billing standards Proven ability to resolve complex issues quickly and effectively Ability to thrive in a remote environment while meeting performance metrics Certified Pharmacy Technician (CPhT) or equivalent experience in pharmacy, home infusion, HME, or healthcare How to Stand Out (Preferred Qualifications):
Experience using Brightree Business Management Software for Pharmacy Bachelor’s degree in finance, business, healthcare, technology, or a related field Strong technical aptitude and systematic troubleshooting skills Self-motivated and proactive mindset with a commitment to task completion Positive attitude and eagerness to learn with a continuous improvement mindset We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $40.29 per hour Comprehensive benefits package including medical, vision, dental, and life insurance Flexible work arrangements with the ability to thrive in a remote environment Generous Paid Time Off (PTO) policy with 15 days in the first year and 14 weeks of primary caregiver leave Opportunities for personal and professional growth within a supportive and innovative culture Employee Stock Purchase Plan (ESPP) and tuition assistance available What to Expect (Job Responsibilities):
Respond to customer inquiries regarding Brightree Business Management Software for Pharmacy solutions with professionalism and efficiency Diagnose and resolve a wide range of technical and non-technical issues via phone and electronic communication Document new issues and frequently asked questions (FAQs) to enhance the knowledge base Identify and elevate critical issues, ensuring timely communication and resolution Collaborate with customers to ensure solutions align with their operational needs What is Required (Qualifications):
Prior experience in a help desk or customer support role, specifically with pharmacy/home infusion software Strong understanding of pharmacy/home infusion workflows and NCPDP billing standards Proven ability to resolve complex issues quickly and effectively Ability to thrive in a remote environment while meeting performance metrics Certified Pharmacy Technician (CPhT) or equivalent experience in pharmacy, home infusion, HME, or healthcare How to Stand Out (Preferred Qualifications):
Experience using Brightree Business Management Software for Pharmacy Bachelor’s degree in finance, business, healthcare, technology, or a related field Strong technical aptitude and systematic troubleshooting skills Self-motivated and proactive mindset with a commitment to task completion Positive attitude and eagerness to learn with a continuous improvement mindset We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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